Job Title: ServiceNow Strategy Advisor (UAE On-site)
Job Location: UAE - Dubai or Abu Dhabi
Experience: 8+ Years
Work Mode: On-site
Job Summary
We are seeking a ServiceNow Strategy Advisor to support the direction, alignment, and continuous evolution of a large-scale ServiceNow platform within a structured Center of Excellence (CoE) environment.
This role is responsible for providing platform-focused advisory and strategic guidance, working closely with the Service Delivery Manager and delivery teams to ensure that solutions are aligned with ServiceNow best practices, scalable design principles, and long-term platform objectives.
The successful candidate will bring strong ServiceNow functional and platform knowledge, enabling them to confidently engage with stakeholders, guide decision-making, and ensure the platform is positioned to support both current and future needs.
Key Responsibilities
- Provide strategic guidance on ServiceNow platform usage and evolution, including:
- Alignment of solutions with ServiceNow best practices
- Identification of opportunities to optimise and standardise service delivery
- Guidance on platform scalability and reuse
- Act as a subject matter advisor on ServiceNow capabilities, including:
- ITSM
- ITOM / CMDB
- HRSD / enterprise services
- CSM
- Work closely with the Service Delivery Manager to:
- Support key delivery and platform decisions
- Provide input on priorities, risks, and trade-offs
- Ensure alignment between business demand and platform capability
- Engage with stakeholders to:
- Translate business needs into platform-aligned approaches
- Challenge requirements where necessary to ensure feasibility and sustainability
- Provide clarity on what can and should be delivered on the platform
- Support governance and design alignment, including:
- Participating in design reviews and decision forums
- Ensuring consistency across modules and solutions
- Promoting reuse of existing capabilities
- Contribute to platform roadmap and continuous improvement, including:
- Identifying enhancement opportunities aligned to platform strengths
- Supporting prioritisation of initiatives
- Recommending improvements to service delivery and user experience
- Act as a point of escalation and guidance for:
- Complex functional or platform decisions
- Cross-module design considerations
- Delivery challenges requiring platform-level input
Required Experience & Skills:
- 8–12+ years of experience in ServiceNow or enterprise service platform environments
- Strong, demonstrable understanding of ServiceNow platform capabilities, including:
- ITSM
- ITOM / CMDB
- HRSD / enterprise services
- CSM
- Ability to:
- Speak confidently with both technical and business stakeholders
- Provide clear, practical guidance on platform usage and design
- Challenge and validate requirements with credibility
- Experience working in:
- Complex, multi-module ServiceNow environments
- Structured delivery or governance models
- Strong understanding of:
- ServiceNow design patterns and best practices
- Workflow-driven service delivery models
- Platform scalability and maintainability considerations
- Ability to:
- Support decision-making without overstepping into delivery ownership
- Complement and strengthen delivery leadership
Preferred / Additional Experience:
Experience working within:
- A ServiceNow Center of Excellence (CoE)
- Large-scale or multi-entity ServiceNow platforms
Exposure to:
- Platform roadmap definition and prioritisation
- Continious improvement and optimization initiatives
- Certifications:
- CSA required or strongly preferred
- CIS certification across modules are a plus
