Your field of Responsibility
- Participate in SRE activities including the resolution of incidents, executing changes & analysis of problem tickets.
- This role would have 60% advance SRE activities and 40% development.
- Identifying solutions for incidents via open-source community, liaising with vendor, and collaborating with engineers.
- Driving continuous service improvement initiatives including process optimization, automation via scripts, and other innovations.
- Maintaining transparency with partner teams and customers; Collaborating with them to address key challenges.
- Participate in life cycle management projects, major incident management calls, problem management discussions, maintenance & DR exercises and other forums.
- Advance support activities such as environment mgmt, release/deployment, CPR, de- bugging, Business rule mgmt, ACL mgmt, data import/export etc., and this function owns production and PTA environment end-end.
- Be able to work in a small to large team and technical development, and building a good work ethic and high morale to improve the effectiveness of the team
- Open for flexible working hours including working in shifts
