ServiceNow Solutions / Enterprise Service Management

Hi All, we're hiring for Cognizant for the role ServiceNow Solutions / Enterprise Service Management interested candidates kindly share the updated CV - [Confidential Information]

Role : ServiceNow Solutions / Enterprise Service Management

Location : Bangalore

we're hiring for two levels of It experience Candidates

Experience : 12+ Years IT and relevant to Servicenow 8+ Years

Experience : 15+ Years IT and relevant to Servicenow 10+ Years

Jd for your reference

Role: Associate Director – ServiceNow Solutions / Enterprise Service Management

Experience:12+ years of overall IT Experience with a minimum of 8+ Years Experience and 15+ years of overall IT experience with a minimum of 10+ years of relevant ServiceNow experience

Key Responsibilities

• Own and drive enterprise-wide ServiceNow and Enterprise Service Management (ESM) strategy, solutioning, and delivery for global clients across industries
• Lead large-scale, strategic RFP/RFI/RFQ pursuits, ensuring differentiated, value-driven technical and commercial proposals
• Define and govern end-to-end transformation roadmaps, including phased delivery models, resource strategy, capacity planning, and execution governance
• Take accountability for deal shaping, pricing strategy, commercial structuring, negotiations, and SOW finalization for high-value, complex engagements
• Drive portfolio strategy and business growth, including market research, budgeting, GTM strategy, and expansion of ServiceNow offerings and partnerships
• Act as a trusted advisor to CXO-level stakeholders, influencing enterprise transformation and ServiceNow adoption strategy
• Provide leadership in architecting integrated, scalable, and future-ready enterprise solutions across multiple service lines
• Oversee requirement discovery, gap analysis, and solution alignment for large transformation programs
• Drive thought leadership, innovation, and pursuit strategy, contributing to improved win rates and market differentiation
• Lead executive-level solution defense workshops, articulating strategic value propositions and business outcomes
• Oversee client demos, PoCs, and innovation showcases, highlighting ServiceNow capabilities, IPs, and accelerators/products
• Provide strategic advisory on solution options, risks, and transformation approaches at enterprise scale
• Govern the development of marketing collateral, solution assets, and industry-specific value propositions
• Lead and oversee large, multi-geo ITSM consulting, transition, and transformation programs, ensuring delivery excellence, governance, and client satisfaction

Skills & Expertise

• Deep expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)
• Strong command over ITIL frameworks and enterprise service management best practices
• Extensive experience with SDLC methodologies: Agile, Waterfall, and Hybrid delivery models
• Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
• Strong understanding of enterprise architecture, integrations, and ServiceNow ecosystem capabilities
• Expertise in solution design, platform capabilities, and development technologies
• Exceptional executive stakeholder management, communication, and global client engagement skills
• Advanced proficiency in MS Office tools for executive reporting, proposals, and presentations

Certifications (Preferred)

• Certified ServiceNow System Administrator
• ITIL V3 / ITIL V4

Regards

Divya