ServiceNow – Solutions Architect

Job Overview:

We are seeking a highly skilled ServiceNow Architect with 8+ years of experience in designing and developing solutions across IT Service Management (ITSM), Field Service Management (FSM), Workplace Service Delivery (WSD), Configuration Management Database (CMDB), and Human Resource Service Delivery (HRSD) within the ServiceNow platform. The ideal candidate should have a deep understanding of industry best practices, strong technical expertise, and leadership capabilities to drive ServiceNow implementations and integrations.

Key Responsibilities:

• Design and develop scalable solutions/architectures for ITSM, FSM, WSD, CMDB, and HRSD on ServiceNow using industry best practices.
• Lead and participate in requirement gathering, effort estimation, and client interactions for various projects.
• Manage and implement ITSM/HRSD/FSM projects, including integrations with third-party tools.
• Work on ServiceNow proposals, providing strategic insights and technical recommendations.
• Develop and maintain ITSM & CMDB modules, including Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Request Management (RM), and Service Catalog.
• Hands-on experience with ServiceNow development, including:
• Client Scripts & Server Scripts
• Notifications
• Inbound & Outbound Email Integrations
• Workflows & Flow Designer
• Evaluate and adopt new ServiceNow features to enhance platform capabilities.
• Design and implement API integrations with external systems.
• Manage ServiceNow upgrades, Next Experience, Employee Center, and Workspaces.
• Work with Integration Hub orchestrations to automate processes efficiently.
• Prepare and maintain high-level (HLD) and low-level (LLD) design documents, as well as other technical documentation.
• Collaborate with internal stakeholders, demonstrating strong interpersonal, facilitation, and negotiation skills.
• Troubleshoot and resolve complex technical issues, ensuring optimal system performance.
• Lead teams, mentor junior developers, and work independently when required.
• Follow Agile methodologies for project execution and delivery.

Required Skills & Qualifications:

• 8+ years of experience in ServiceNow architecture, design, and development.
• Proven track record in implementing and managing ITSM, FSM, HRSD, and ITOM applications.
• Strong troubleshooting and analytical skills with a proactive problem-solving approach.
• Excellent written and verbal communication skills, capable of engaging technical and non-technical stakeholders.
• Self-motivated, capable of working independently or in a team-oriented environment.

Good to Have (Optional but Preferred):

• Experience with IT Asset Management (ITAM), Customer Service Management (CSM), Governance, Risk & Compliance (GRC), and Legal Service Delivery (LSD).