ServiceNow Solution Architect

Role Overview: The Solution Architect, ServiceNow is a functional and technical expert consulting is responsible for designing and implementing solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions that align with business requirements and

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital based on industry s best practices.

On a typical day you will:

• Successful and timely delivery of ServiceNow projects, including the implementation of specified modules.
• High levels of client satisfaction and positive feedback.
• Optimization and performance of ServiceNow instances.
• Adherence to industry standards and regulations.
• Effective guidance and mentorship of junior team members.

What You Will Need to be Successful:

• Overall, 12-15 years of experience and at least 3+ years of experience in ServiceNow Architecture and Strategy
• Deep knowledge of ServiceNow solutions and ITIL processes .
• Implementation or management experience on various ServiceNow modules, including Customer & Contract Management, Complex Case Workflow, Integration Hub, Predictive Intelligence, Virtual Agent, Mobile Publishing, Platform Analytics (Advanced), and Automation Engine
• Proven experience in designing and implementing ServiceNow solutions in an enterprise environment.
• Excellent communication skills to interact with clients and team members.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities.
• Experience with integrating ServiceNow with other applications and systems.
• Proficiency in creating technical documentation and diagrams.
• Foundation Certifications: (Mandatory)
• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS-ITSM, CIS-ITOM and CIS-CSM)
• Certified Application Developer (CAD)
• Key Architecture Certifications: (Mandatory)
• Certified Technical Architect (CTA) or
• Certified Master Architect (CMA)

Role: Solution Architect

Industry Type: Financial Services

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate