Must-Have Skills
- ServiceNow ITSM
- ServiceNow ITOM
- ServiceNow HRSD
- Agile
- IntegrationHub
- REST APIs
- MID Servers
Responsible for defining and delivering end-to-end ServiceNow solutions across multiple modules while ensuring alignment with business objectives, platform best practices, and enterprise architecture standards.
This role acts as the bridge between business stakeholders, functional teams, and technical teams, ensuring cohesive design, scalability, and long-term platform sustainability.
Key Responsibilities
- Define end-to-end ServiceNow solution architecture spanning multiple modules.
- Design integrated solutions across ServiceNow modules and custom applications.
- Ensure architectural consistency, reusability, and alignment with ServiceNow best practices.
- Establish platform standards, design patterns, and governance frameworks.
- Lead discovery workshops and requirement-gathering sessions with stakeholders.
- Translate business requirements into scalable ServiceNow solutions.
- Define module interactions, data flows, and integration touchpoints.
- Review and approve functional and technical design documents.
- Design integrations using IntegrationHub, REST APIs, SOAP APIs, and third-party tools.
- Ensure security, compliance, and performance standards are met.
- Mentor functional architects, developers, and business analysts.
- Provide architectural guidance during design reviews and sprint planning.
- Support presales activities including solutioning, estimations, and demos.
Certifications
Must Have
- CSA – Certified System Administrator
- CAD – Certified Application Developer
Recommended
- CIS – ITSM / ITOM / HRSD Certification(s)
