ServiceNow Service Portal Developer

4-8 Years

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Posted 10 days ago
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Job Description

Specialized ServiceNow Service Portal Developer to lead the UI/UX transformation of our platform. You will focus exclusively on building modern, high-performance Service Portals, Employee Centers, and custom UI components. This role requires an expert front-end developer who understands the unique architecture of the ServiceNow Portal framework and can build complex, custom widgets from scratch.

Key Responsibilities

Widget Architecture: Design, clone, code, and maintain highly interactive, reusable Service Portal widgets from scratch.
UI/UX Customisation: Translate wireframes and Figma designs into responsive pixel-perfect portal pages using Bootstrap and CSS/SASS.
Portal Core Development: Manage portal configurations, including search sources, theme definitions, main menus, headers, footers, and CSS inclusions.
Full-Stack Portal Scripting: Write efficient client controllers (AngularJS), server scripts (JavaScript/GlideRecord), and link functions.
User Experience Optimization: Implement advanced portal features like real-time data updates, dynamic forms, and asynchronous data loading via GlideAjax.
Mobile Responsiveness: Ensure all portal pages and custom widgets are fully responsive and optimized for mobile devices and tablets.
Performance Tuning: Troubleshoot and resolve slow portal page load times, widget rendering bottlenecks, and browser compatibility issues.

Required Technical Skills

ServiceNow Portals: Expert-level knowledge of the Service Portal framework, widget editor, and standard portal tables.
JavaScript Frameworks: Deep proficiency in AngularJS (1.x), native JavaScript, and JSON data manipulation.
Front-End Styling: Advanced mastery of HTML5, CSS3, and Bootstrap 3/4.
API Utilization: Strong experience utilizing ServiceNow REST APIs to fetch and display external data within portal widgets.
Angular Providers: Proven experience creating custom Angular Services, Directives, and Factories within the ServiceNow environment.