Job Description
We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.
Key Responsibilities
Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.
Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.
Configure business rules, client scripts, UI policies, workflows, notifications, and forms.
Manage user roles, groups, ACLs, and security rules.
Support Service Desk operations, including ticket triage, prioritization, and escalation.
Perform platform upgrades, patches, and testing activities.
Maintain technical documentation and user guides.
Ensure ITIL best practices are followed across ServiceNow processes.
Required Qualifications
Bachelor's degree in Computer Science / Information Technology or related field.
5+ years of experience in ServiceNow administration and Service Desk support.
Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.
Hands-on experience with JavaScript and Glide API scripting.
Knowledge of ITIL framework and service management best practices.
Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).
Skills:- ServiceNow, L2/L3 , ITSM, UI policies and ITIL
