About Us
InterScripts is a Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.
In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients application modernization efforts, custom development, support, operations, and MSP projects.
Job Description
Job Title
ServiceNow Service Desk & Administrator
About The Role
We are seeking an experienced
ServiceNow Service Desk & Administrator with strong hands-on experience in administering, configuring, and supporting the
ServiceNow platform. The ideal candidate will be responsible for managing Service Desk operations, maintaining ServiceNow modules, configuring workflows, and providing L2/L3 support to ensure stable and efficient IT service delivery.
Key Responsibilities
- Administer, configure, and maintain ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.
- Provide L2/L3 support for ServiceNow platform issues, troubleshooting and resolving incidents in a timely manner.
- Configure business rules, client scripts, UI policies, workflows, notifications, and form layouts.
- Manage user roles, groups, access controls, and security rules.
- Support Service Desk operations including ticket triage, prioritization, and escalation.
- Monitor system performance, logs, and integrations to ensure platform stability.
- Perform platform upgrades, patches, and testing activities.
- Work closely with business stakeholders to gather requirements and translate them into technical solutions.
- Develop and maintain documentation for configurations, processes, and user guides.
- Ensure ITIL best practices are followed across ServiceNow processes.
Requirements
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 6+ years of experience in ServiceNow administration and Service Desk support.
- Strong hands-on experience with ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
- Experience with scripting (JavaScript, Glide API).
- Understanding of ITIL processes and service management best practices.
- Experience with ServiceNow integrations (REST/SOAP, LDAP, AD).
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management skills.
Preferred Skills
- ServiceNow CSA (Certified System Administrator) or CIS (Certified Implementation Specialist).
- Experience with Service Portal, Performance Analytics, and Reporting.
- Exposure to HRSD, ITOM, or CSM modules.
- Experience working in a global support environment.
Key Competencies
- Customer-focused mindset
- Strong problem-solving ability
- Attention to detail
- Ability to handle multiple priorities
- Team player with proactive attitude
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