This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Senior Software Engineer with ITOM in India.
This role is focused on designing, developing, and optimizing ServiceNow solutions within complex enterprise environments, with a strong emphasis on IT Operations Management (ITOM). You will play a key role in building scalable integrations, enhancing CMDB and Discovery capabilities, and ensuring seamless data flow across multiple systems. Working closely with technical stakeholders, architects, and end-users, you will translate business requirements into robust technical solutions that improve operational efficiency. The position involves both hands-on development and technical leadership, including mentoring junior engineers and guiding best practices. You will contribute to large-scale ServiceNow implementations, ensuring alignment with enterprise architecture standards and platform governance. This is a highly collaborative role within a fast-evolving ServiceNow ecosystem, where innovation, automation, and continuous improvement are central.
Accountabilities
In this role, you will lead the development and enhancement of ServiceNow ITOM capabilities while ensuring high-quality delivery of complex integrations and platform solutions.
- Design, develop, and implement ServiceNow ITOM solutions including CMDB, Discovery, and Service Mapping
- Build and maintain integrations between ServiceNow and external systems using REST, SOAP, MID servers, and cloud-to-cloud interfaces
- Develop and customize ServiceNow applications using scripting, business rules, client scripts, and Scripted REST APIs
- Translate business requirements into technical designs and scalable ServiceNow solutions
- Collaborate with stakeholders to gather requirements, validate technical approaches, and ensure solution alignment
- Support impact analysis, service mapping validation, and event management configuration
- Participate in testing activities including user acceptance testing and production validation
- Remediate production incidents and ensure platform stability and performance
- Maintain technical documentation, SOPs, and update sets to support operational continuity
- Mentor and guide junior engineers while promoting best practices and coding standards
Requirements
The ideal candidate brings strong ServiceNow expertise, particularly in ITOM, along with solid integration and development experience in enterprise environments.
- 4+ years of hands-on experience in ServiceNow implementation, configuration, or development
- Strong expertise in ITOM modules including CMDB, Discovery, and Mid Server architecture
- Experience designing and implementing integrations using REST, SOAP, ETL, JDBC, or ODBC
- Strong knowledge of ServiceNow scripting (Business Rules, Client Scripts, Script Includes, Scripted REST APIs)
- Experience with Flow Designer, Service Mapping, and Event Management
- Ability to create technical design documentation and support end-user documentation
- Strong analytical and problem-solving skills with attention to detail
- Experience working in large-scale enterprise or multi-system environments
- Strong communication skills and ability to work with technical and non-technical stakeholders
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- ServiceNow certifications such as CSA, CAD, and ITIL Foundation (preferred)
Benefits
- Opportunity to work on large-scale, complex ServiceNow ITOM implementations
- Exposure to advanced integrations and enterprise architecture environments
- Professional training and support for ServiceNow certifications
- Career growth within a highly specialized ServiceNow engineering track
- Collaborative and innovation-driven work culture
- Exposure to global enterprise clients and challenging technical projects
- Inclusive and diverse work environment with strong focus on continuous learning
- Competitive compensation aligned with experience and expertise
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
