Job Description – ServiceNow Senior BCM Developer
Position Summary
We are seeking a highly skilled ServiceNow Senior BCM Developer with strong expertise in implementing Business Continuity Management (BCM) solutions within the ServiceNow platform. The ideal candidate should have hands-on experience delivering end-to-end BCM stories, including BIA, continuity planning, crisis management, automation, and integrations, ensuring scalable and compliant solutions that build client confidence.
Role & Responsibilities
- ServiceNow BCM Development:
- Design, develop, configure, and customize ServiceNow BCM applications, modules, and functionalities to meet business requirements and align with architectural best practices.
- BCM Solution Implementation:
- Implement end-to-end BCM solutions including Business Impact Analysis (BIA), Business Continuity Plans (BCP), IT Disaster Recovery (ITDR), and Crisis Management to ensure organizational resilience.
- Foundation Data Configuration:
- Configure and maintain BCM foundational data including business services, applications, processes, dependencies, critical assets, and recovery teams to ensure data accuracy and integrity.
- Workflow & Automation Development:
- Develop and optimize workflows, Flow Designer solutions, and automation processes for plan lifecycle management, approvals, notifications, and testing.
- Plan Lifecycle Management:
- Configure and manage the complete lifecycle of BCM plans including creation, review, approval, testing, and activation to ensure audit readiness and compliance.
- Integration Development:
- Design and implement integrations between BCM and enterprise systems (CMDB, ITSM modules, and external tools) using REST/SOAP APIs and IntegrationHub for seamless data exchange.
- CMDB & Service Mapping Alignment:
- Align BCM data models with CMDB and Service Mapping to ensure accurate dependency mapping and impact analysis.
- Data Migration & Management:
- Execute data migration using Import Sets, Transform Maps, and scripts to onboard BCM data from legacy systems while ensuring completeness and accuracy.
- Reporting & Analytics Development:
- Develop reports, dashboards, and Performance Analytics solutions to provide visibility into BCM compliance, plan status, testing outcomes, and crisis response metrics.
- Governance, Security & Compliance:
- Implement role-based access control (RBAC), ACLs, and security controls to ensure data protection and compliance with standards such as ISO 22301 and regulatory requirements.
- Stakeholder Collaboration:
- Collaborate with business, risk, and compliance stakeholders to gather requirements and deliver scalable BCM solutions aligned with organizational objectives.
- Quality Assurance & Best Practices:
- Perform code reviews, follow ServiceNow development best practices, and ensure delivery of high-quality, scalable, and maintainable solutions.
Required Technical Skill
- s5+ years of ServiceNow development experienc
- eStrong hands-on experience in ServiceNow BCM module
- sProven experience delivering BCM-related stories end-to-en
- dProficiency in
- :JavaScript (Server-side & Client-side, Glide APIs
- )Flow Designer, Workflow Edito
- rExperience with
- :REST/SOAP integrations and IntegrationHu
- bCMDB and Service Mappin
- gData migration (Import Sets, Transform Maps
- )Certification
- sServiceNow Certified System Administrator (CSA) – Require
- dServiceNow Certified Application Developer (CAD) – Require
- dServiceNow CIS – IRM (or GRC) – Preferre
- dDomain Expertis
- eBusiness Continuity Planning (BCP
- )Disaster Recovery (DR
- )Crisis Managemen
- tUnderstanding of RTO/RPO concept
- sExperience in regulated industries (Banking, Insurance, Healthcare preferred
)
