Works technically with Keith's team to ensure the missing footprint (Discovery gaps) gets closed. Maintains Platform Health (N-1 Upgrades). Reports on Normalization Health & Content Service updates.
Key Responsibilities
Lead and deliver ServiceNow SAM Pro integrations with SaaS publishers such as Microsoft 365, Adobe, Salesforce, Oracle, and AWS, using both out of the box connectors and custom APIs.
Design, build, and maintain custom integration frameworks to support non standard or new SaaS vendors.
Work closely with procurement, IT asset management, and vendor management teams to bring in procurement and entitlement data from ERP systems such as Oracle Fusion and SAP.
Configure and improve normalization rules, reconciliation jobs, and license metric mappings within SAM Pro.
Perform data analysis and system health checks to validate license positions and support compliance with publisher audit requirements.
Define integration needs, prepare technical design documents, and support the full delivery lifecycle including UAT and production deployment.
Support continuous operationalization of the SAM Pro module through automation and standardized processes.
Lead ServiceNow SAM Pro projects end to end, from planning through implementation and go live.
- Skill Requirements
- 7+ Years Service now platform architect with ITOM and SAMPRO
- ITOM / SAMPRO Certified
- Experience with Platform upgrades, data models, architectural changes and others
