The role
- Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.
- Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
- Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
- Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
- Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
- Handle access provisioning for SAM modules and resolve related incidents.
What We Need to See from You
- Bachelor's degree in computer science, Information Technology, or related field.
- Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus
- Experience with Normalization Data Services configuration.
- Knowledge of Software and Hardware Asset Management lifecycle.
- Familiarity with Procurement and Contract Management.
- Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.
- Experience with ServiceNow Discovery, CMDB, and normalization processes.
- Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
