Location: Remote within India
Experience: 5+ years, including 4+ years on the ServiceNow platform
Role Overview
We are looking for an experienced Lead Quality Engineer to own testing and quality assurance across the ServiceNow platform. You will translate business requirements into scalable, risk-based test coverage and lead manual and automated testing across ServiceNow modules, workflows, integrations, upgrades, and patches.
This is a hands-on role requiring strong ServiceNow technical knowledge, test automation experience and effective collaboration with global teams.
Key Responsibilities
- Analyze business requirements and ServiceNow specifications to create test strategies, test plans, test cases, test data, and end-to-end scenarios.
- Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, integrations, and releases.
- Lead functional, regression, integration, API, upgrade, and patch testing.
- Build and maintain automated test suites using ServiceNow Automated Test Framework and external automation tools.
- Test REST and SOAP integrations using tools such as Postman, Rest Assured, and SOAP UI.
- Maintain requirement traceability, test coverage, execution results, and release-quality reporting.
- Own the defect lifecycle, including logging, prioritization, tracking, resolution verification, and closure.
- Conduct root cause analysis and recommend preventive measures for recurring defects.
- Define upgrade and patch-testing strategies that protect critical business processes and minimize disruption.
- Partner with business analysts, product owners, developers, and other stakeholders to clarify acceptance criteria and identify risks early.
- Participate actively in Agile ceremonies, including refinement, sprint planning, daily stand-ups, and retrospectives.
- Mentor junior engineers in quality engineering, test automation, and ServiceNow configuration best practices.
- Promote consistent QA standards, automation adoption, and continuous improvement across engineering and business teams.
Required Qualifications
- 5+ years of experience in software testing or development, including at least 4 years working with ServiceNow.
- Strong experience in both manual and automated testing.
- Hands-on expertise with ServiceNow Automated Test Framework.
- Experience with at least one external automation or API-testing tool, such as Selenium, Rest Assured, Postman, or SOAP UI.
- Practical experience testing REST and SOAP integrations involving ServiceNow.
- Proficiency in ServiceNow development and scripting, including:
- JavaScript and Glide APIs
- Client Scripts and Business Rules
- UI Policies and Catalog Scripts
- Flow Designer
- Integration Hub
- Experience with ServiceNow capabilities such as:
- IT Service Management
- Service Catalog
- Common Service Data Model
- IT Operations Management
- Configuration Management Database
- Discovery
- Event Management
- Experience with the ServiceNow development lifecycle, update set migration, deployments, upgrades, and patch testing.
- Familiarity with Agile or Scrum delivery, CI/CD pipelines, and DevOps automation.
- Experience with test-management and defect-tracking tools such as Jira, HP ALM, or equivalent platforms.
- Strong analytical and problem-solving skills, with the ability to anticipate risks and recommend improvements.
- Strong written and verbal communication skills.
- Ability to work independently and take end-to-end ownership of deliverables.
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
Preferred Certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- Relevant ServiceNow Certified Implementation Specialist credentials, such as ITSM, Discovery, or Event Management
- ITIL v3 or ITIL 4 certification
Remote Working Expectations
- Must be based in India and able to work effectively in a remote delivery model.
- Comfortable collaborating with offshore and onshore teams across multiple time zones.
- Willing to provide reasonable working-hours overlap with global stakeholders when required.
- Able to communicate progress, dependencies, quality risks, and blockers clearly in a distributed environment.
