ServiceNow Project Delivery Lead

ServiceNow Project Delivery Lead / Architect

Job Title: ServiceNow Delivery Lead / Architect (AI & Automation)

Location: Remote (India)

Job Type: Full-time

We are seeking an experienced ServiceNow Delivery Lead / Architect to drive end-to-end delivery of ServiceNow programs while leading adoption of AI-driven capabilities such as Now Assist and Agentic AI.

This role requires strong leadership, solution architecture expertise, and hands-on experience delivering scalable enterprise solutions.

Delivery Leadership

• Lead end-to-end ServiceNow implementations across multiple modules
• Manage timelines, milestones, risks, and dependencies
• Act as the primary point of contact for stakeholders and clients

Solution Architecture

• Design scalable, efficient ServiceNow solutions aligned with business needs
• Ensure adherence to best practices with minimal customization
• Drive architectural decisions across ITSM, CSM, HRSD

AI & Automation Enablement

• Lead implementation of Now Assist and Agentic AI workflows
• Identify opportunities for automation and GenAI adoption
• Ensure platform readiness, data quality, and AI alignment

Stakeholder Management

• Lead workshops, solution discussions, and demos
• Mentor and guide junior team members

• 4–5 years of experience in ServiceNow implementation and delivery
• Proven experience leading end-to-end ServiceNow projects
• Strong understanding of ITSM, CSM, HRSD
• Hands-on experience with Now Assist / AI capabilities
• Strong knowledge of integrations and platform architecture

• ServiceNow certifications (CSA, CIS, CAD, etc.)
• Experience with Virtual Agent / AI Search / Automation frameworks
• Exposure to GenAI implementations

Competitive and based on experience (not a constraint for the right candidate)