Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)
Skill Profile:
- Strong client facing skills
- Strong communication skills and experienced in communication at executive level
- Strong Process Analysis / Requirement gathering skills
- Fluent English
- Experience in architecting and Solution consulting
- Experience in ServiceNow solution design and transformation roadmap
- Ideally, Consulting experience and/or certification as Technology Architect
- Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
- Technology Architect certification preferred
- IT Operations experiences
- ITIL Foundation is preferred
- Coordination, negotiation, and persuasion skills
- Ability to work with all levels of client and internal resources
- Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
Roles and Responsibilities:
- Manage and coordinate involved technology teams in on- and offshore locations across multiple regions
- Develop technical solution design and create corresponding cost estimates
- Present and discuss solutions with client executives
- Present technology solution to internal executive approvers
- Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers
- Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
- Act as customers key contact on the proposed technology solution
- Responsible for creating SOW for the proposed solution
- Responsible for transitioning the solution to the Build team for implementation upon contract signature
- Assist the sales team in the qualification of customer needs
- Participation across the sales lifecycle on acquiring strategic customers
- Provide mentoring and training to peers, colleagues and partners
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
- Responding to Request for Information/Proposal documents
- Staying current on product developments/releases to a level required for demo and POC/POV
- Staying current on competitive analyses and understanding differentiators between the company and its competitors
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
- Act as the subject matter expert at Executive briefings / marketing events
