Position – ServiceNow Presales SA
Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)
Skill Profile:
- Strong client facing skills.
- Strong communication skills and experienced in communication at executive level.
- Strong Process Analysis / Requirement gathering skills.
- Fluent English.
- Experience in architecting and Solution consulting.
- Experience in ServiceNow solution design and transformation roadmap.
- Ideally, Consulting experience and/or certification as Technology Architect.
- Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
- Technology Architect certification preferred.
- IT Operations experiences.
- ITIL Foundation is preferred.
- Coordination, negotiation, and persuasion skills.
- Ability to work with all levels of client and internal resources.
- Strong verbal and written communication skills with the ability to communicate technical information in non-technical language.
Roles and Responsibilities:
- Manage and coordinate involved technology teams in on- and offshore locations across multiple regions.
- Develop technical solution design and create corresponding cost estimates.
- Present and discuss solutions with client executives.
- Present technology solution to internal executive approvers.
- Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers.
- Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design.
- Act as customers key contact on the proposed technology solution.
- Responsible for creating SOW for the proposed solution.
- Responsible for transitioning the solution to the Build team for implementation upon contract signature.
- Assist the sales team in the qualification of customer needs.
- Participation across the sales lifecycle on acquiring strategic customers.
- Provide mentoring and training to peers, colleagues and partners.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s).
- Responding to Request for Information/Proposal documents.
- Staying current on product developments/releases to a level required for demo and POC/POV.
- Staying current on competitive analyses and understanding differentiators between the company and its competitors.
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
- Act as the subject matter expert at Executive briefings / marketing events.
