We are looking for a technically strong ServiceNow professional to act as the customer-side owner for ServiceNow RUN services.
This role focuses on technical governance, operational oversight, and solution validation delivered by the ServiceNow partner. The ideal candidate combines hands-on ServiceNow background with operational experience and is able to challenge technical solutions while ensuring platform stability and service quality.
The individual will manage supplier performance, drive major incident resolution, and ensure all changes and enhancements are technically sound, scalable, and aligned with ITIL and ServiceNow best practices.
Your tasks
- Owning end-to-end RUN operations for the ServiceNow platform
- Governing managed service partner delivery against SLAs and KPIs
- Reviewing and challenging technical designs, integrations, and solution approaches
- Ensuring stability, performance, and scalability of the platform
- Managing major incidents and escalations, and driving permanent resolutions
- Validating the quality, sustainability, and operational readiness of changes and enhancements
- Leading operational governance forums and stakeholder reporting
- Driving continuous improvement initiatives and reduction of technical debt
Requirements
- Hands-on ServiceNow experience (development, configuration, or technical consulting background preferred)
- Strong functional knowledge of ServiceNow ITSM, HRSD, and CSM
- Extensive experience with supplier-led delivery models and operational governance
- Expertise in ITIL v4 processes and Service Operations
- Mandatory integration knowledge, including APIs, middleware, and system dependencies
- Proven ability to manage escalations and senior stakeholder communications
- Experience leading and managing large or distributed teams
- Strong analytical, problem-solving, and continuous improvement mindset
Nice to have
- ITIL 4 Foundation
- Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM, ServiceNow Certified Implementation Specialist CSM or HRSD
Job no. 260216-A41FK
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Benefits For You
Diverse portfolio of clients
Wide portfolio of technologies
Employment stability
Remote work opportunities
Contracts with the biggest brands
Great Place to Work Europe
Many experts you can learn from
Open and accessible management team
