Servicenow Now Assist Architect

ServiceNow Now Assist Architect 

Location: PAN India  

Gurgaon, Bengaluru, Chennai, Hyderabad, Jaipur, Jodhpur, Kolkata, Madurai, Mumbai, New Delhi, 

Noida, Pune 

Work Mode: Work From Home / Hybrid  

Experience: 8 – 11 years 

Job Summary 

We are seeking a highly skilled ServiceNow Now Assist Architect to lead the design, implementation, and 

optimization of AI-driven solutions within the ServiceNow platform. The ideal candidate will have deep 

expertise in ServiceNow architecture along with hands-on experience in Now Assist (Generative AI 

capabilities), enabling intelligent automation, improved user experience, and operational efficiency. 

Key Responsibilities 

• Architect and design scalable solutions leveraging ServiceNow Now Assist capabilities across 

modules such as ITSM, HRSD, CSM, and more 

• Lead the implementation of Generative AI features including virtual agents, text summarization, 

content generation, and intelligent search 

• Collaborate with business stakeholders to identify AI-driven use cases and translate them into 

technical solutions 

• Define best practices, governance models, and architectural standards for AI adoption on the 

ServiceNow platform 

• Integrate ServiceNow with external systems and AI/ML services where required 

• Ensure data security, compliance, and ethical use of AI within solutions 

• Provide technical leadership, mentorship, and guidance to development teams 

• Conduct performance tuning, troubleshooting, and continuous improvement of AI-enabled 

workflows 

• Stay updated with the latest ServiceNow releases and AI innovations 

Required Skills & Qualifications 

• 8+ years of experience working with ServiceNow platform architecture and development 

• Hands-on experience with Now Assist (ServiceNow Generative AI capabilities) 

• Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM 

• Experience with Virtual Agent, Flow Designer, IntegrationHub, and scripting (JavaScript, Glide 

APIs) 

• Understanding of AI/ML concepts, NLP, and Generative AI applications 

• Experience with REST/SOAP APIs and third-party integrations 

• Strong problem-solving and analytical skills 

• Excellent communication and stakeholder management skills 

Preferred Qualifications 

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) 

• Certifications in ServiceNow (CSA, CIS modules) 

• Experience working with cloud platforms (AWS, Azure, GCP) 

• Exposure to enterprise AI governance and responsible AI frameworks 

Key Competencies 

• Solution Architecture 

• AI Strategy & Implementation 

• Stakeholder Collaboration 

• Innovation & Continuous Improvement 

• Leadership & Mentorship