Hiring, Servicenow Developer with hands on exp in ITSM, ITAM, Service Portal, Virtual Agent, 10+yrs.
Purpose of your role
- ServiceNow Developer role will be responsible for developing Service-now enhancements / improvements for requirements on the Service Now Platform. This includes different Service Now applications including the ITSM module with-in Service Now.
- The developer will be involved across the SDLC including requirement gathering, design, development, unit and functional testing and delivering solutions to production.
- This will involve both strategic initiatives and incremental improvements and delivering to the requirements to client expectation.
- The role will act as a Trusted Advisor for technical aspects of Service Now to the Service Now product owners and other customers.
- Key Responsibilities
- Technical expert with responsibility of delivering the Strategic, Project and improvements in Service Now.
- Responsible for delivering and providing technical expertise for the ServiceNow platform from both strategy and day to day operations perspective.
- Be the trusted advisor to the customers.
- Provide technical leadership and mentoring to the ServiceNow team.
- Identify continuous service improvements, propose and deliver.
- Key contributor for the ServiceNow roadmap.
- Ensure delivery in a timely, efficient and cost effective manner.
- Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
- Mentor and train the development and admin teams on Service Now concepts and capabilities.
- Experience and Qualifications Required
- Total of 10 years of experience (5-7 in ServiceNow)
- Extensive experience in web development concepts and understand web based languages.
- Proficiency in understanding the application architecture
- In depth knowledge on the Service Now platform and understanding of the different concepts and functionalities.
- Prior experience in delivering solutions in Service Now for multiple different requirements.
- Able to customise based on demand and working to coding standards to ensure a robust and mature development of the functionality within the platform
- Rich understanding of ITIL practices and Service Now ITSM module. Experience in implementing Change Management, Incident Management, Problem Management, On Call-Scheduling and Reporting modules in Service Now.
- Rich Experience in ServiceNow customizations including UI Policy, Client Scripts, Workflows, UI Action, Script Includes, Business Rules, workflow administration, reports, data import
- Extensive hands on experience on web based languages (JavaScript, CSS, Jelly, XML, HTML and Glide).
- Experience integrating Service Now with other platforms (though API's like SOAP / REST and other avenues).
- Experience in handling end to end implementations right from requirement gathering to delivery.
- Experience in reporting, automated testing and administration aspects of Service Now is an added advantage.
- Experience in working in an agile environment following agile practices.
- ServiceNow Administration certified
- ITIL V 3 Foundation certified
- Good communication and presentation skills.
