- Design and implement Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM
- Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third-party software integrations
- Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.
- Accountable for the delivery of biweekly sprints for the development team as well as ensuring that platform incident SLAs are met
- Leads daily scrum calls with the development team, business analysts, and process owners
- Reviews proposed design with all customer and internal stakeholders, and leads all technical design meetings
- Coordinate with Platform Architect to ensure designs meet development guidelines and best practices
- Ensures effective communication and coordination of offshore development team activities with onshore process owners and requestors
- Works with Platform and Project Management teams to ensure enhancements are delivered completely, accurately, and timely
- Coaches Offshore development resources to close technical and soft skill gaps during weekly mentoring sessions
- Provides leadership and participates in vetting new requirements on the ServiceNow platform
- Stays current on ServiceNow products and applicable integrated technologies
- Drives process improvements and ensures process adherence for the offshore development team
- Contributes development to biweekly sprints
- Other duties as assigned
Minimum Requirements/ Qualifications:
- Bachelor's Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable
- ITIL Foundations V3 certification desired
- ServiceNow Administrator Certification
- Certified ServiceNow Developer Certification desired
- Certified ServiceNow Implementation Specialist Certification desired
- 3+ years working in ServiceNow Environment
- 3+ years in a technical leadership role
- 3+ years experience developing in: PHP, Java, Python, Ruby, .Net, or Perl.
- Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred
- 3 years of experience working in a similarly complex technical organization
- Ability to translate details into specific tasks needed to accomplish a task or solve a problem
- Ability to problem solve and work well in complex, ambiguous situations
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Proven ability to navigate the technology environment and work effectively with multiple groups
Non-Negotiable Hiring Criteria:
- Strong attention to detail, organizational skills, and time management skills
- Outstanding verbal and written communication skills
- 3+ years working in ServiceNow Environment and should have played a technical leadership role
