ServiceNow ITSM / VR – Senior Developer (6–8 Years)
Location: Pune, Mumbai, Bangalore, Chennai
Key Responsibilitie
sITSM Deliver
- yDevelop and enhance Incident, Problem, Change, and Request Managemen
- tEnsure alignment with ITIL practices and Aegon governance standard
- sDrive SLA adherence, backlog reduction, and service quality improvement
sVulnerability Response (VR) / SecOp
- sImplement and optimize ServiceNow VR for vulnerability lifecycle managemen
- tEnable ingestion, prioritization, and remediation workflow
- sIntegrate with scanners (e.g., Rapid7, Fortify) for automated processin
- gSupport security reporting and audit readines
sDevelopment & Customizatio
- nConfigure and customize
- :Business Rules, Script Includes, Client Scripts, UI Policie
- sFlow Designer / Workflow
- sDeliver scalable enhancements aligned to business and compliance need
sIntegration & Data Managemen
- tDevelop REST/SOAP integrations with enterprise system
- sSupport CMDB alignment and cross-module integration (ITSM, VR
)Reporting & Qualit
- yBuild Performance Analytics dashboards (SLA, MTTR, vulnerability metrics
- )Create and maintain ATF scripts for release validatio
nManaged Services Suppor
- tHandle BAU enhancements, defect fixes, and continuous improvemen
- tParticipate in CAB, governance, and stakeholder interaction
sRequired Skill
- sStrong experience in
- :ServiceNow ITSM and Vulnerability Response (VR
- )JavaScript, Glide APIs, ServiceNow scriptin
- gHands-on with
- :Service Catalog, Workflows / Flow Designe
- rIntegrations (REST/SOAP), CMD
- BPerformance Analytic
sCertifications (Preferred
- )ServiceNow CS
- ACIS – ITSM / Security Operation
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