Servicenow ITSM

Location: Chennai

Experience Range: 4- 12 Years

Minimum Qualification: 15 years of full-time education

Must have:

Strong understanding and knowledge in ITIL Processes

Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers

Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets< /p>

Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts

Develop standards , process and support and maintenance of existing environment

Develop use-case scenarios for Testing

Assist with analyzing and converting business requirements to system requirements

Work with stakeholders to design testing strategies for development, QA and UAT environments

Working knowledge of ServiceNow release upgrade process for implementation

Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case managements, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM