ServiceNow ITSM Professional

• Develop, configure, and customize ServiceNow solutions with a focus on ITSM modules.

• Work on Incident Management, Problem Management, Change Management, and Service Catalog modules.

• Implement and support ServiceNow CMDB and Discovery functionalities.

• Configure and manage ServiceNow integrations using REST and SOAP web services.

• Work on Vulnerability Management and Integrated Risk Management modules.

• Design and develop ServiceNow applications and workflows as per business requirements.

• Ensure smooth functioning of ServiceNow platform and maintain system stability.

• Collaborate with stakeholders to understand requirements and deliver scalable ITSM solutions.

• Troubleshoot and resolve ServiceNow platform issues and performance bottlenecks.

• Ensure compliance with IT service management best practices and security standards.