Job Title: ServiceNow ITSM Developer
The ServiceNow ITSM Developer plays a crucial role in designing and developing efficient solutions in the ServiceNow platform, specifically focusing on IT Service Management (ITSM). The position is vital for ensuring seamless operations and enhanced user experience within the organization.
Key Responsibilities
- Collaborate with stakeholders to gather and analyze requirements for ServiceNow functionality
- Design, develop, and implement custom applications and workflows in ServiceNow ITSM
- Perform system integration and data migration tasks within the ServiceNow platform
- Configure and customize ServiceNow modules and applications to meet business needs
- Create and maintain technical documentation for ServiceNow solutions and configurations
- Provide technical support and troubleshooting for ServiceNow ITSM platform
- Implement best practices for coding, testing, and implementing ServiceNow solutions
- Collaborate with cross-functional teams on ServiceNow development projects
- Stay updated with the latest ServiceNow features and functionalities
- Participate in the evaluation and selection of ServiceNow plugins and third-party tools
- Conduct testing and quality assurance of developed ServiceNow solutions
- Train end-users and support teams on new ServiceNow features and functionalities
- Assist in ServiceNow platform upgrades and enhancements
- Participate in ITIL process improvement initiatives within ServiceNow
Required Qualifications
- Bachelors degree in Computer Science, Information Technology, or related field
- ServiceNow Certified System Administrator (CSA) certification
- Proven experience in developing and implementing ServiceNow ITSM solutions
- Strong proficiency in JavaScript, HTML, and CSS for ServiceNow development
- In-depth understanding of ITIL processes and best practices
- Experience in customizing and configuring ServiceNow modules and applications
- Ability to perform ServiceNow system integration and data migration tasks
- Excellent problem-solving and analytical skills
- Strong communication and collaboration abilities to work with cross-functional teams
- Experience in creating technical documentation for ServiceNow solutions and configurations
- Knowledge of ServiceNow development best practices and standards
- Ability to prioritize and manage multiple ServiceNow development projects
- Experience with ServiceNow platform upgrades and enhancements
- Ability to train end-users and support teams on new ServiceNow features and functionalities
- Strong understanding of security and access controls in ServiceNow
Skills: servicenow,javascript,html,css,itsmf,
