What will your role look like
- Design, develop, and implement solutions as a Senior ServiceNow Developer with a focus on ServiceNow CSM (Customer Service Management).
- Configure and customize ServiceNow CSM applications, including case management, workflows, and customer service portals.
- Develop and maintain ServiceNow scripts such as Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Build and enhance workflows, Flow Designer flows, and automation to streamline customer service operations.
- Work closely with Business Analysts, Architects, and stakeholders to understand requirements and translate them into scalable technical solutions.
- Integrate ServiceNow CSM with other enterprise applications using REST/SOAP APIs and IntegrationHub.
- Customize and enhance Service Portal or Employee/Customer portals to improve the user experience.
- Support platform upgrades, performance optimization, and code reviews to ensure adherence to ServiceNow best practices.
- Participate in testing, troubleshooting, and resolving production issues related to CSM implementations.
- Maintain proper technical documentation and development standards.
Why you will love this role
- Opportunity to work on enterprise-level ServiceNow CSM implementations.
- Exposure to customer experience transformation initiatives.
- Collaborative work environment with architects, developers, and product teams.
- Ability to build innovative digital workflows and automation for customer service operations.
- Opportunities for career growth and ServiceNow certification advancement.
We would like you to bring along
- 5+ years of experience as a ServiceNow Developer, with strong focus on ServiceNow CSM development.
- Hands-on experience configuring and developing Customer Service Management (CSM) solutions.
- Strong knowledge of JavaScript, Glide API, ServiceNow scripting, and platform development best practices.
- Experience with Flow Designer, Business Rules, Client Scripts, Script Includes, and UI customization.
- Experience building integrations using REST/SOAP APIs and IntegrationHub.
- Experience with Service Portal or Customer Portal customization.
- Strong understanding of ITSM or customer service workflows within the ServiceNow platform.
- Good communication and collaboration skills to work with cross-functional teams.
Good-to-have skills
- Experience with ServiceNow ITSM or other ServiceNow modules.
- Familiarity with CMDB concepts and data structures.
- Exposure to Agile / Scrum development methodologies.
- Experience with ServiceNow platform upgrades and performance tuning.
- ServiceNow certifications such as CSA or CSM-related certifications.
