Servicenow ITSM

Preferred Skills

ServiceNow Knowledge

Proficiency in the following ServiceNow products is mandatory:

1. Customer Service Management (CSM)
2. Human Resource Service Delivery (HRSD)
3. IT Business Management (ITBM)
4. IT Operations Management (ITOM)
5. IT Service Management (ITSM)
6. Software Asset Management (SAM)
7. Analytics, Intelligence, and Reporting (AIE)
8. DevOps
9. Field Service Management (FSM)
10. Financial Services (FS)
11. Field Operations Management (FOM)
12. Financial Services Operations (FSO)
13. Governance, Risk, and Compliance (GRC)
14. Telecommunications Service Management (TSM)
15. Legal Service Delivery (LSD)
16. Now Platform (LP)
17. Now Platform App Engine (NLAP)
18. Security Operations (SO)

Certifications

1. ITIL v2 or v3 Foundations certification.
2. ServiceNow certifications:

• Certified System Administrator (CSA)
• Certified ITSM Implementer