ServiceNow ITOM + Event Management Senior Developer

ServiceNow ITOM + Event Management – Senior Developer

Location: Coimbatore

Experience: 7+ Years

Role: Senior ServiceNow Developer – ITOM & Event Management

Role Overview

We are looking for a Senior ServiceNow Developer with 7+ years of experience having strong hands-on expertise in ServiceNow ITOM and Event Management. The candidate should have proven experience in designing, developing, configuring, integrating, and supporting ITOM solutions with a strong focus on Event Management, Monitoring, Alert Management, and CMDB integrations.

The role requires a highly hands-on developer who can independently work on complex ServiceNow development and implementation activities.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow ITOM solutions.
• Strong hands-on development experience in Event Management.
• Configure and manage Event Rules, Event Transformations, Alert Management, and Alert Correlation.
• Work with monitoring tools and integrate events into ServiceNow using REST/SOAP, MID Server, and IntegrationHub.
• Develop and customize Event Management connectors and integrations.
• Configure CI identification, reconciliation, and event-to-CI mapping.
• Work closely with CMDB, Discovery, and Service Mapping teams to ensure accurate CI and service relationships.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer/Workflow, and REST integrations as required.
• Troubleshoot event ingestion, alert generation, CI identification, and correlation issues.
• Participate in technical design, development, testing, deployment, and production support.
• Review existing ITOM implementations and identify opportunities for automation and improvement.
• Collaborate with technical and functional stakeholders to understand requirements and deliver scalable solutions.

Mandatory Skills

• 7+ years of overall ServiceNow development experience.
• Strong hands-on experience in ServiceNow ITOM.
• Strong hands-on experience in ServiceNow Event Management.
• Good understanding of:
• Event Rules
• Event Management
• Alert Management
• Alert Correlation
• Event-to-CI mapping
• Monitoring integrations
• MID Server
• CMDB
• Discovery
• Service Mapping
• Strong ServiceNow scripting experience using JavaScript.
• Experience with REST/SOAP integrations and IntegrationHub.
• Ability to independently handle complex development and troubleshooting activities.
• Good understanding of ServiceNow platform architecture and development best practices.

Preferred

• ServiceNow CSA certification.
• CIS-ITOM certification.
• Experience with monitoring tools such as SolarWinds, Dynatrace, AppDynamics, Splunk, SCOM, or similar tools.
• Experience with large-scale enterprise ITOM implementations.
• Experience in automation and orchestration within ServiceNow.

Candidate Profile

The ideal candidate should be a strong hands-on Senior ServiceNow Developer, rather than a purely functional consultant or support profile. Candidates should be able to independently perform development, scripting, integrations, configuration, troubleshooting, and implementation activities across ITOM and Event Management.