ServiceNow ITOM Developer(Service Mapping)

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future—today.

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

Roles & Responsibilities

The ServiceNow ITOM/CMDB Specialist is responsible for maintaining accurate and reliable CMDB data within the ServiceNow platform while supporting IT Operations Management (ITOM) capabilities. The role ensures all Configuration Items (CIs) and relationships are properly managed to provide end-to-end visibility of IT services.

Key responsibilities include managing the CMDB lifecycle, performing data quality audits, and enforcing governance standards within ServiceNow. The role works extensively with ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to ensure automated and up-to-date data population.

A major focus is on ServiceNow Service Mapping, building and maintaining service maps to identify dependencies between applications, servers, databases, and network components. The role ensures alignment between discovered data and CMDB records, improving service visibility and impact analysis.

The specialist collaborates with infrastructure, cloud, and application teams, supports ITIL processes (Incident, Change, Problem), and drives continuous improvement by resolving data discrepancies and optimizing ServiceNow ITOM capabilities.

Core Skills: ServiceNow CMDB, ITOM (Discovery, Service Mapping, Event Management), ITIL processes, CI relationship management

Objective: Improve service visibility, data accuracy, and operational efficiency using ServiceNow ITOM and CMDB