ServiceNow ITOM Developer

Company Description Ananttam Digital helps organizations streamline operations, modernize IT, and enhance employee and customer experiences using the Now Platform. The company focuses on maximizing ROI for clients while consistently aiming to exceed expectations. Services are delivered by experienced professionals who leverage proprietary solution models to reduce implementation risk. The team brings diverse industry expertise spanning Manufacturing, BFSI, Healthcare and Life Sciences, and Transportation and Logistics, creating tailored solutions for complex enterprise environments.

Experience: 5–8 Years

Location: Pan India

Role: Senior ITOM Developer / Technical Lead – ServiceNow

Job Summary

We are looking for an experienced Senior ServiceNow ITOM Developer with 5–8 years of hands-on experience in ServiceNow development, ITOM, Discovery, CMDB, integrations, scripting, and production support. The candidate should have strong troubleshooting and debugging capabilities and be comfortable working directly with clients to understand requirements, analyze instances, and recommend effective technical solutions.

Key Responsibilities

• Design, develop, configure, customize, and maintain ServiceNow ITOM solutions, with strong expertise in Discovery and CMDB.
• Implement and support Software and Hardware integrations with ServiceNow. Extensive integration experience is mandatory.
• Perform end-to-end troubleshooting and debugging of integrations, Discovery, CMDB, and ServiceNow applications.
• Develop and maintain integrations using REST/SOAP APIs, REST Messages, MID Server, and other integration technologies.
• Possess strong end-to-end knowledge of REST Message configuration, development, testing, troubleshooting, and maintenance.
• Identify and resolve CMDB data quality issues, relationship problems, identification/reconciliation issues, and Discovery-related pain points.
• Analyze CMDB challenges, prepare suitable solutions, and propose a roadmap for CMDB improvement and optimization.
• Develop and customize ServiceNow applications using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other development components.
• Have good knowledge of ServiceNow Portal and Portal Widgets, including configuration and customization.
• Follow ServiceNow development best practices, coding standards, update sets, and deployment processes.
• Provide technical guidance and support to junior developers, helping them resolve development and support-related issues.
• Work closely with clients as the first point of contact for technical discussions, requirement gathering, issue analysis, and solution recommendations.
• Understand client instances and business requirements and recommend scalable and appropriate ServiceNow solutions.
• Provide production support, perform root-cause analysis, and ensure timely resolution of incidents and technical issues.
• Collaborate with cross-functional teams to ensure smooth delivery, integration, and support of ServiceNow solutions.

Required Skills & Qualifications

• 5–8 years of overall ServiceNow development experience with strong hands-on ITOM experience.
• Strong expertise in ServiceNow Discovery and CMDB.
• Mandatory hands-on experience with Software and Hardware integrations.
• Strong knowledge of REST Messages and integrations, including end-to-end configuration and troubleshooting.
• Strong ServiceNow scripting knowledge, particularly JavaScript and Glide APIs.
• Good understanding of Portal Widgets and Service Portal customization.
• Strong troubleshooting, debugging, and root-cause analysis skills.
• Good understanding of ITSM processes, particularly Incident, Problem, Change, and Request Management, as the role involves working in a support project.
• Should possess the standard technical competencies expected from a ServiceNow Developer, including configuration, customization, scripting, debugging, testing, and deployment.
• Strong communication and client-facing skills.
• Ability to independently gather requirements, understand technical problems, and propose the best-fit solutions.
• Ability to mentor and technically guide junior developers.

Preferred

• Experience in CMDB optimization, governance, and data quality improvement.
• Knowledge of ServiceNow ITOM best practices and architecture.
• Experience working in enterprise-level ServiceNow support projects.
• ServiceNow certifications such as CSA/CAD/ITOM-related certifications will be an added advantage.

Key Competencies

ITOM | Discovery | CMDB | Integrations | REST Messages | Scripting | Portal Widgets | ITSM | Troubleshooting | Debugging | Client Management | Technical Leadership | CMDB Roadmap & Optimization

Location: Pan India

Experience: 5–8 Years