Job Description

Role: ServiceNow ITOM Consultant

Location: Bangalore/Noida

Exp- 8 to 15 years

Section III - Job Requirements and Responsibilities

Section

Details / Example Content

Job Requirements*

Experience in ServiceNow Implementation experience in ITSM, ITOM, HAM, SAM modules.
Strong knowledge in ServiceNow Integrations with 3rd party tools.
3X ServiceNow Mainline certifications are preferred
Strong knowledge in Discovery, CSDM and CMDB maturity enhancements
Experience in Governance – Platform and Data
Experience in providing platform roadmap assessing the current situation.
Strong knowledge in ServiceNow development: Business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations
Supports design and implementation of a platform operating model to achieve customer desired outcomes

Key Responsibilities*

Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
Capability to decide Configuration vs Customization and propose the best solution to Customer.
Conduct continuous improvement workshops specific to CMDB with Customer to understand the pain points and propose remediations.
Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
Check the subscription/ License consumption as per the contracts.
Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
Constant focus on existing modules to bring/convert continuous service improvements to new business opportunities
Provide expert advice for delivery and operations team post maturity assessment.