Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Analyze current (asis) ITSM and ITOM processes to identify gaps and optimization opportunities.
- Assess existing workflows and propose enhancements based on industry and ServiceNow best practices.
- Gather, validate, and document business, functional, and technical requirements for ITSM/ITOM initiatives.
- Conduct customer workshops, stakeholder interviews, and focus group sessions to capture user needs.
- Translate requirements into functional specifications, process maps, and user stories.
- Define and document targetstate ITOM/ITSM process flows aligned with business goals.
Your Profile
- 917 years total experience, with 46 years of strong handson experience in ServiceNow ITOM BA, preferably from locations such as Pune, Chennai, and Bengaluru.
- Expertise in ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
- Proven capability in business process analysis, solution design, and operational architecture within enterprise environments.
- Ability to convert business requirements into clear functional specifications, collaborating effectively with crossfunctional teams.
What You'll Love About Working Here
- You can shape your career with us.
- We offer a range of career paths and internal opportunities within Capgemini group.
- You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | www.capgemini.com
