Servicenow ITBM / SPM Lead

SPM Tech Lead

• Provide Strategic Portfolio Management SPM ITBM technical knowledge and expertise to Cask SPM delivery team customers and stakeholders
• Participate in business process definitionre engineering improvement and gap analysis of current to be processes during workshops with key customer sponsors and stakeholders supporting the Cask SPM Business Consultants
• Design configure testdocument and deploy platform solutions to the environment
• Provide technical insight into the solutioning for the best customer experience and value proposition
• Primary liaison with customers for operational concerns including system health and planning for patches upgrades
• Ensure tool configuration consistency across development testingand production environments
• Implement and enhance ServiceNow platform and modules per business requirements
• Keep current with new ServiceNow capabilities and technologies
• Assist in translating business requirements into technical requirements
• Oversee or complete configuration reporting and workflow administration to support business processes on the platform
• Formulate testing approaches and test cases and document them
• Create technical architecture and technical specification documentation
• Participate in conduct code walkthroughs and ensure Cask coding standards are met
• Manage and communicate processbusiness and technical requirements to the developers engineers as a bridge to ensure that the proposed solutions meet the customer's expectations
• Assess and prepare technical documentsanalyses and briefings in support of business management and technology delivery environments for Financial Management Business Planning Portal Alignment Planner InnovationDemand Resource TimeProject Program Portfolio Management Agile Development TestRelease Management etc
• Consistently and proactively meet deadlines for project deliverables such as user stories technical design documentation technical knowledge transfer documents etc
• Communicate and partner with Cask business consultants client owners and managers on how business management process improvement s can be achieved in the SPM tool set