Roles and Responsibilities
Walk In Invitation :: TCS ::ServiceNow ITAM: Pune:: 08-AUG-2026
(Saturday)
Location - Pune (Face to Face Interview)
Exp - 5+
Interested and available candidates on 08-AUG-2026 can share profile.
- Manage incident lifecycle from detection to closure, ensuring timely resolution and customer satisfaction.
- Coordinate with internal teams (Service Desk, Problem Management) and external vendors to resolve incidents efficiently.
- Perform root cause analysis on closed incidents to identify trends and areas for improvement.
- Maintain accurate records of all incidents using ServiceNow platform.
- Collaborate with stakeholders to develop process improvements and optimize incident management procedures.
