ServiceNow ITAM Architect

Overview

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy, manage, and optimize their technology through both a marketplace and a comprehensive suite of services

Job Title: ServiceNow ITAM Architect

Location: Bangalore/Gurgaon

Job Type: Full time

Work Type: Onsite

Job Description

• The ServiceNow ITAM Architect is responsible for designing, architecting, and delivering enterprise-scale ServiceNow IT Asset Management (ITAM) solutions that enable organizations to optimise software and hardware assets, improve governance, ensure compliance, and maximise the value of technology investments.
• This role serves as the technical authority for ServiceNow ITAM, providing strategic guidance across Software Asset Management (SAM), Hardware Asset Management (HAM), Procurement, Contract Management, and asset lifecycle management.
• Working closely with customers, business stakeholders, project teams, and delivery consultants, the architect defines scalable platform architectures, integration strategies, and best practices while supporting pre-sales initiatives and driving successful digital transformation programmes.
  
  

Key Responsibilities

• Design and implement enterprise ServiceNow ITAM solutions across Software Asset Management (SAM), Hardware Asset Management (HAM), Procurement, and Contract Management.
• Define architecture standards, governance models, and integration strategies to support end-to-end IT asset lifecycle management.
• Lead customer discovery workshops, solution design sessions, architecture reviews, and executive presentations.
• Develop scalable ServiceNow architectures aligned with business requirements and industry best practices.
• Collaborate with implementation teams to ensure successful delivery of integrations, CMDB alignment, data migration, and platform configuration.
• Provide technical leadership, mentorship, and architectural guidance to ServiceNow consultants and developers.
• Establish best practices for ServiceNow platform development, data quality, security, and governance.
• Support pre-sales activities including solution design, effort estimation, proposal development, and customer demonstrations.
• Ensure alignment with Common Service Data Model (CSDM), CMDB, Identification and Reconciliation Engine (IRE), and enterprise integration standards.
• Drive continuous improvement by identifying opportunities to enhance asset visibility, compliance, procurement governance, and operational efficiency.
  
  

Required Skills & Experience

• Extensive experience designing and implementing ServiceNow IT Asset Management (ITAM) solutions in enterprise environments.
• Strong expertise in Software Asset Management (SAM), Hardware Asset Management (HAM), Procurement, Contract Management, and IT asset lifecycle processes.
• Deep understanding of ServiceNow CMDB, CSDM, Identification and Reconciliation Engine (IRE), Discovery, and Asset Management modules.
• Experience with ServiceNow data management, Import Sets, Transform Maps, IntegrationHub, REST/SOAP APIs, and external system integrations.
• Working knowledge of JavaScript and ServiceNow platform development concepts.
• Strong understanding of enterprise architecture principles, governance, and solution design.
• Excellent consulting, stakeholder management, communication, and presentation skills.
• Experience leading cross-functional teams and mentoring technical professionals.
  
  

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM).
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).
• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA) is advantageous.
• Experience delivering large-scale ServiceNow transformation programmes across global organisations.
  
  

Key Competencies

• Solution Architecture
• IT Asset Management (ITAM)
• Software Asset Management (SAM)
• Hardware Asset Management (HAM)
• CMDB & CSDM
• ServiceNow Platform Architecture
• Integration Design
• Data Governance
• Technical Leadership
• Customer Consulting
• Stakeholder Management
• Pre-sales & Solution Design
• Strategic Planning
• Mentoring & Team Leadership
  
  

Success Measures

• Successful delivery of enterprise ITAM implementations.
• High customer satisfaction and stakeholder engagement.
• Improved software licence compliance and hardware asset visibility.
• Increased adoption of ServiceNow best practices and governance.
• Delivery of scalable, secure, and maintainable ServiceNow architectures.
• Effective technical leadership and capability development within the ITAM practice.
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.