ServiceNow IRM/BCM Architect

7-10 years
a month ago 24 Applied
certified job
Job Description

Job Title : ServiceNow IRM/BCM Architect

Location : Bangalore
Job Description :
We are seeking a highly skilled and experienced ServiceNow IRM/BCM Architect to join our team and
contribute to the growth of our ServiceNow IRM/BCM practice. As a ServiceNow IRM/BCM Architect,
you will play a vital role in helping our clients solve critical business challenges, enhance performance,
and gain a competitive edge. You will be responsible for designing and implementing ServiceNow
IRM/BCM solutions for our clients, working closely with stakeholders to understand their business
requirements, and designing solutions that meet those needs.

Responsibilities :
➢ Effectively manage key stakeholders both internally and externally to the organization.
➢ Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
➢ Engage with the customer's Enterprise Architects to position ServiceNow as the standard digital
transformation platform integrated with their core applications.
➢ Establish and manage technical governance.
➢ Ensure the health of the ServiceNow instance by collaborating with the engagement team to
reduce technical debt and align with ServiceNow best practices.
➢ Facilitate workshops or meetings to gather requirements, present and validate solutions, and
test the interpretation of the client's needs.
➢ Demonstrate a solid understanding of designing ServiceNow solutions.
➢ Demonstrate experience working with workflows in key areas of the ServiceNow platform,
specifically related to IRM/BCM.
➢ Drive process optimization, efficiencies, and productivity using automation.
➢ Produce detailed functional design documents that align with customer requirements.
➢ Act as a technical mentor to support the team.
➢ Contribute to leading practices, standards, and thought leadership related to the ServiceNow platform.
➢ Contribute to the development of opportunities and provide input to grow our business.
➢ Lead the design and implementation of ServiceNow IRM/BCM solutions for clients.
➢ Collaborate with clients to understand their business requirements and develop solutions that meet those requirements.
➢ Develop and maintain project plans and timelines.
➢ Manage project resources and ensure project deliverables are completed on time and within budget.
➢ Provide guidance to project teams and mentor junior staff members.
➢ Develop and maintain documentation for solutions and processes.
➢ Stay up to date with the latest ServiceNow IRM/BCM features and functionality.
➢ Assist in pre-sales activities, including client presentations and demonstrations.
➢ Collect requirements for new solution implementations and remediate prior implementations.
➢ Consult and advise on IRM/BCM best practices.
➢ Perform solution architecture analysis, design, and provide technical leadership and assurance of best practices.
➢ Review and design new enhancements to the ServiceNow application in collaboration with developers.
➢ Review ServiceNow upgrades, patching, and release management cycles.
➢ Provide strategic recommendations on technical best practices and industry trends.
➢ Participate in requirement gathering meetings and provide input based on the requirements.
➢ Contribute to the continuous improvement of processes, standards, agile methodologies, and tools while ensuring adherence to coding and quality standards.
➢ Design and architect ServiceNow CMDB and Discovery Jobs.
➢ Collaborate with stakeholders and team members.
➢ Develop system documentation, including process flows and design documents.
➢ Define the architecture of ServiceNow IRM/BCM implementations and oversee their deployment.
➢ Define a continuous improvement process for the ServiceNow platform.
➢ Define defect and enhancement processes and policies to meet business requirements and best practices.
➢ Propose integrations with other tools and vendors, as appropriate, and define integration best practices.
➢ Develop Visio diagrams and high-level architectural documents.
➢ Keep check of instance performance and purpose improvement to improve end-user experience.
➢ Work directly with the business to understand specific business processes and business drivers, and business strategies across a business unit; identity and communicate future needs and opportunities for business services that can be enabled via ServiceNow and oversee the technical development and delivery of business solutions.

Preferred Skills and experience :
➢ Ability to create and present detailed technical designs, plans, and training to customers.
➢ Minimum 9+ years of technical and functional knowledge and implementation experience of IT tools and ITIL processes/functions.
➢ Development, configuration, and integration experience in building solutions on the ServiceNow platform.
➢ More than 7+ years of experience in designing and implementing complex, multi-tier, multitenant, end-to-end solutions in a high availability environment.
➢ Experience in project delivery and working directly with customers and clients.
➢ Expertise in importing/exporting configuration/asset data.
➢ Knowledge of database relationships.
➢ Ability to work in a project-oriented consulting environment, provide effort estimates, and communicate status to management.
➢ Experience with geographically distributed development teams.

Core traits :
➢ A collaborative nature with strong communication skills
➢ Expertise in BCM processes,
o Business Impact Analysis
o Business Continuity Planning
o Exercise Management
o Crisis Management
➢ Good Understanding of Industry standard Business continuity Management concepts
➢ ServiceNow Certified System Administrator
➢ Micro- Certification Business Continuity Management
➢ GRC: Business Continuity Management implementer
➢ Outstanding time management and organization skills
➢ Adapt in problem-solving and resolving conflict.
➢ Lead requirements gathering workshops with internal business stakeholders to provide technical
guidance, and assist with capturing all necessary business, functional and technical requirements
necessary to design and implement the solution.
➢ Collaborate with internal business stakeholders to write/estimate stories.
➢ Oversee developers work, and own overall quality and delivery of development.
➢ Responsible for sprint demos internally, delivery of additional development artifacts and
documentation, and knowledge transfer activities as required.
➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope
creep and resolve critical path technical issues and challenges.
➢ Provide mentorship to developers and platform engineers on technical design standards and
best practices.
➢ Proven success on projects with large-scale deployments; understanding of infra domain lifecycle management.
➢ Ability to develop high level design documents addressing the business, infrastructure, security,
support, and operational needs of a solution.

Additional skills :
➢ Excellent communication skills both written and presentation.
➢ Good functional, analytical, and problem-solving capabilities
➢ Experience of handling customer interactions for detailing the requirements, Gap analysis,
clarifications and participating in acceptance testing.
➢ Excellent verbal and written communication skills, including polished presentation skills with the
ability to deliver technical issues to both technical and non-technical audiences in a clear and
understandable manner.
➢ Provide excellent customer service, leadership, communication, problem solving and decision making skills.
➢ Deep knowledge of designing and implementing ServiceNow solutions.
➢ Deep knowledge of ServiceNow BCM and conceptual understanding of BCM
➢ Good understanding of ITIL processes.
➢ Experience in an enterprise environment with multiple integration points.
➢ Experience in architecting and deploying large-scale ServiceNow implementations.
➢ Strong analytical skills to identify problems and recommend solutions that meet business requirements.
➢ Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
➢ Ability to work independently and take ownership of projects.
➢ Must be a team player to work with developers and platform administrators.



ServiceNow IRM
BCM Architect

Infosys Limited

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