ServiceNow -HRSD implementation

We are seeking a candidate to lead the end-to-end HRSD implementation, including solution design, configuration, testing, and deployment.

Job Description for HRSD - Lead SME

Lead the end-to-end HRSD implementation, including solution design, configuration, testing, and deployment for:

• HR Case Management
• Knowledge Management
• Employee Center / Employee Center Pro
• Lifecycle Events / Journeys
• Document Management
• Employee Relations

Serve as the primary HRSD subject matter expert, providing guidance to developers, business analysts, and stakeholders.

Partner with HR business teams to translate functional requirements into scalable ServiceNow solutions.

Define and enforce solution architecture, design standards, and best practices for HRSD modules.

Oversee configuration of HR Services, Case templates, HR topics, Knowledge articles, and Lifecycle Event setups.

Collaborate with technical teams to integrate ServiceNow HRSD with enterprise HR systems (e.g., Workday, SAP SuccessFactors).

Conduct design workshops, process walkthroughs, and ensure documentation of business and technical requirements.

Review and approve solution design documents, test plans, and deployment deliverables.

Support change management, user enablement, and adoption of HRSD solutions across the organization.

Required Skills and Experience:

8+ years of overall ServiceNow experience, with 4+ years in HRSD implementations.

Proven track record in leading full lifecycle HRSD deployments including HR Case, Knowledge, Employee Center, Lifecycle Events, and Document Management.

Strong understanding of HR processes, service delivery models, and employee experience strategies.

Hands-on expertise with Flow Designer, Integration Hub, Scoped Applications, and Portal Configuration.

Ability to design complex HR workflows, case categorization, and employee journeys.

Experience in stakeholder management, requirement validation, and executive reporting.

Strong leadership and mentoring skills, with experience managing small technical or functional teams.

ServiceNow Certified System Administrator (CSA) and HRSD Implementation Specialist certifications required.

ServiceNow Certified Application Developer and/or Employee Center Specialist certification preferred.