Job Description:
Key Responsibilities
- Configure and customize ServiceNow HRSD modules including:
- HR Case Management, Employee Document Management, Knowledge Management, and Lifecycle Events.
- Design and develop custom HR applications and workflows tailored to business needs.
- Develop and maintain integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) using REST/SOAP APIs, IntegrationHub, and MID Servers.
- Implement and optimize automated HR service delivery workflows using Flow Designer, Workflow Editor, and scripting.
- Write and maintain client scripts, business rules, UI policies, script includes, and scheduled jobs for HRSD processes.
- Support data migration, onboarding/offboarding automation, and employee self-service portal enhancements.
- Collaborate with HR, IT, and business stakeholders to gather requirements and deliver scalable solutions.
- Ensure compliance with security policies and data privacy regulations concerning employee data.
- Participate in ServiceNow HRSD platform upgrades, patches, and performance tuning.
- Troubleshoot, debug, and resolve HRSD platform issues promptly.
- Maintain comprehensive technical documentation and support knowledge transfer activities.
Required Skills & Qualifications
- 6- 10 years of experience developing on the ServiceNow platform with a focus on HRSD modules.
- Strong proficiency in JavaScript, Glide scripting, and ServiceNow client/server-side scripting.
- Experience building and customizing ServiceNow HRSD case management, lifecycle events, and knowledge base.
- Proven expertise in integrating ServiceNow HRSD with external HR systems using APIs and IntegrationHub.
- Familiarity with Flow Designer, Service Portal, and Scoped Applications development.
- Good understanding of HR processes and workflows (e.g., employee onboarding, offboarding, case management).
- Knowledge of data privacy and security principles related to HR data.
- Strong problem-solving skills and ability to work in an Agile environment.
- Excellent communication and interpersonal skills to collaborate with HR and IT teams.
MUST HAVE
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist HRSD
- Experience with Employee Service Center (ESC) and Knowledge Management in HRSD context.
Preferred / Nice-to-Have
- Familiarity with HR data models, CMDB, and LDAP integrations.
- Exposure to DevOps practices, source control (Git), and CI/CD pipelines.
- Understanding of ITIL and HR compliance frameworks.
