Core Development Expertise
- Advanced Scripting: Mastery of JavaScript, Glide Script, and ServiceNow APIs to design complex workflows and customizations.
- Custom Application Development: Experience in building scalable and maintainable custom applications using ServiceNow Studio and App Engine.
- UI/UX Enhancements: Strong ability to customize user interfaces using Service Portal, UI Builder, or custom widgets.
- Extensibility: Expertise in creating and managing Script Includes, Business Rules, UI Actions, and Flow Designer for dynamic workflows and logic.
Integration Skills
- Integration Hub Expertise: Proven ability to design and implement integrations using ServiceNow's Integration Hub, MID Servers, and external APIs.
- API Development: Strong understanding of REST/SOAP APIs, webhooks, and JSON/XML payloads for seamless system-to-system communication.
- Third-Party Integrations: Experience integrating with tools like Workday, Jira, Azure DevOps, Splunk, and other enterprise systems.
- Data Migration: Knowledge of ETL processes and handling large-scale data integrations securely and efficiently.
Reporting and Analytics
- Performance Analytics: Capability to set up KPIs, dashboards, and analytics for tracking platform performance and business metrics.
- Custom Reporting: Ability to design actionable, role-specific reports tailored for leadership and operational teams.
- Predictive Insights: Experience with leveraging ServiceNow's AI/ML capabilities for trends and predictive analysis.
ITSM, ITOM, SAM, SecOps and HRSD Expertise
- ITSM: Deep knowledge of Incident, Problem, Change, Request Management, and Knowledge Management workflows.
- ITOM: Hands-on experience with Discovery, CMDB modeling, Event Management, and Orchestration for operational excellence.
- HRSD: Proficiency in setting up HR Case Management, Employee Service Center, and lifecycle events.
- Software Asset Management (SAM): Ability to configure and manage SAM Pro, including compliance tracking, software usage analysis, and optimization.
- Security Operations: Ability to configure and manage Configuration Compliance and Vulnerability response modules
- Dual Role Competency: Demonstrated ability to balance operational responsibilities (e.g., troubleshooting, maintenance) with development tasks such as module customization and enhancements.
