Servicenow Expert

Job Summary

We are seeking an experienced Platform Dev Workflows with 5 to 10 years of expertise in ServiceNow ITSM with SecOps, GRC, HRSD, ITOM, CMDB, PPM, SPM, ITBM, Agentic AI, and Service Portal. The ideal candidate will be proficient in ITIL V3 and V4 and will work in a hybrid model with day shifts. This role requires a native English speaker who can effectively communicate and collaborate within our team to enhance our service delivery processes.

Responsibilities

Experience in ITIL Process consulting or implementation.

ServiceNow Implementation Specialists in SecOps, GRC, HRSD, ITOM, CMDB, PPM, SPM, ITBM, Agentic AI, and Service Portal & Admin certification.

Lead and own ServiceNow technical deliveries as well overall platform and team governance.

Guide mentor and train team members

Create value added and accelerators on ServiceNow

Define and implement differentiators for ServiceNow development and support projects

Experience on following ServiceNow modules Incident Management Problem Management Change Management Service Level Management CMDB Knowledge Management Asset Management HRSD Portal.

Experience on Java scripting.

Excellent understanding of ITIL processes.

Ability to define and implement best practices.

Experience in creating and modifying workflows.

Experience in design development and deployment in ServiceNow.

Experience in documentation and review activities.

Experience in complex data migration.

Experience in conducting training on ServiceNow.

Excellent experience in complex ServiceNow integrations.

Experience in creating custom applications.

Excellent experience in creating customer reports and dashboards.

Experience in conducting and document due diligence for customer tools process and projects.

Experience in ServiceNow foundation data management and data modelling.

Experience In Java And Related Web Technologies Is Preferred.

Managing all phases of the SDLC lifecycle and best practices which includes Requirement Gathering Design Testing and Deployment.

Closely work with The Customer ServiceNow Program Manager to understand the requirements and prepare the effort.

Document technical specifications for each of the phases engage with The Customer ServiceNow Program Manager for review and sign off.

Perform technical analysis on requirements identified during the requirement gathering process to present an optimized solution

Lead the transition & roll out of ServiceNow application support.

Manage day-to-day ServiceNow platform issues incident problems service request and change queue management SecOps.

Responsible for stakeholder management roadmap & development plan solutions upgrade testing documentation updates user training.

Demonstrations of ServiceNow functionality and Capabilities.

Conducting weekly operations Service review meetings & attend CAB meetings to review discuss Change Requests.

Develop ticket escalation processes and incident handling processes to ensure free flowing escalation and information happens within the organization.

Maintain and support operational functions and documented policies and procedures

Scheduled job maintenance report administration.

Monitoring applications and integrations.

Proactive problem management.

Develop appropriate prevention and improvement initiatives.

License monitoring and reporting.

Creation of script-based assignment and approval rules.

Creation of Business Rule UI Action by using Glide script.

Creation of Glide Record object.

Creation of custom related list.

Creation of Access Control List with the help of Scripting.

Creation of Script based UI Policy and Client Script.

Glide Ajax Glide Form (gform) Glide User (guser) Glide Record Glide System Glide Element Glide Aggregate.

Querying the table by using Glide Record.

Referencing Glide List.

Debugging script.

Creating and customizing UI and pages using Jelly.

Working with complex Log Files.

Render forms lists UI Pages and many other things in Servicenow.com with the help of Jelly.

Design of Macros and Formatters.

User Administration.

Web Service Integration.

User Interface Level Integration.

MID Server Integration.

Integration with tools applications and systems.

Mobility and related integration.

AngularJS Node.js and Bootstrap.

Use of Import Sets for data loading from external file or databases to the service now.

Certifications Required

Certified ServiceNow System Administrator ITIL V4 Foundation

Excellent communication interpersonal skills

Good written language documentation skills

Team Manager and Customer Stakeholder MGMT