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Cognizant Consulting

Servicenow Expert- Agentic AI

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Job Description

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Role

We're looking for a Senior ServiceNow Developer with hands‑on experience in Agentic AI and Generative AI, including exposure to Claude (Anthropic), to build intelligent, autonomous workflows on the ServiceNow platform.

What You'll Do

  • Build & customize ServiceNow solutions (ITSM mandatory; ITOM/HRSD/CSM preferred)
  • Develop AI‑driven workflows using Virtual Agent, Now Assist & Flow Designer
  • Integrate LLMs (Claude / OpenAI / Azure OpenAI) via REST & IntegrationHub
  • Write clean scripts using JavaScript, Glide APIs, Business Rules
  • Mentor junior developers & ensure best practices

What We're Looking For

  • 6+ years of ServiceNow development experience
  • Strong JavaScript & ServiceNow scripting skills
  • Exposure to Agentic AI, LLMs, prompt engineering
  • Experience with REST APIs, JSON, OAuth

Nice To Have

ServiceNow Certifications | AIOps | Cloud exposure (Azure/AWS)

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About Company

Job ID: 147300645