- ServiceNow Core Platform Developer (App / Scripting / Flow)
Skills: ServiceNow Development, Flow Designer
Job Summary
ServiceNow Developer responsible for building custom applications, workflows, and platform automation using scripting and low-code capabilities.
Key Responsibilities
- Develop scoped applications and custom modules on ServiceNow platform
- Build workflows using Flow Designer and Workflow Editor
- Configure Business Rules, UI Policies, Client Scripts, Script Includes
- Work on Service Catalog and Request workflows
- Perform platform customization aligned with business requirements
- Support releases using Update Sets and DevOps practices [RE: Contra...rs for FIS | Outlook]
Required Skills
- Strong JavaScript and ServiceNow scripting experience
- Hands-on Flow Designer and Workflow automation
- Experience in ITSM module configuration
- Understanding of ServiceNow data model and platform architecture
- ServiceNow Integration Developer
Skills: REST/SOAP, MID Server
Job Summary
Responsible for designing and implementing integrations between ServiceNow and external systems.
Key Responsibilities
- Build integrations using REST/SOAP APIs and IntegrationHub
- Configure MID Servers for on-prem connectivity
- Develop inbound/outbound integrations with enterprise tools
- Handle data transformation via Import Sets and Transform Maps
- Troubleshoot integration failures and optimize performance [HP - ITOM...equirement | Outlook]
Required Skills
- Strong REST/SOAP API development
- Experience with MID Server, probes, sensors
- IntegrationHub and Flow Designer exposure
- Knowledge of network protocols (SNMP, SSH, WMI)
- ServiceNow ITSM Developer
Skills: Incident, Change, Problem
Job Summary
Develop and optimize IT Service Management processes on ServiceNow.
Key Responsibilities
- Configure Incident, Problem, Change, Request modules
- Build Service Catalog, workflows, approval flows
- Manage SLA tracking, reporting, and automation
- Ensure ITIL-aligned process implementation
- Customize forms, workflows, and notifications [Re: DLL Pr...w profiles | Outlook]
Required Skills
- Strong ITSM module experience
- ITIL process understanding
- Service Catalog and workflow customization
- Scripting expertise (Client + Server side)
- ServiceNow ITOM Developer
Skills: Discovery, Service Mapping
Job Summary
Responsible for infrastructure visibility and service dependency mapping.
Key Responsibilities
- Configure Discovery and Service Mapping
- Maintain infrastructure topology and CI relationships
- Implement Event Management integration
- Optimize discovery patterns and troubleshooting
- Ensure real-time infrastructure visibility [HP - ITOM...equirement | Outlook]
Required Skills
- Discovery, Service Mapping expertise
- Knowledge of cloud + on-prem infra
- CMDB integration understanding
- MID Server configuration
- ServiceNow CMDB Developer
Skills: CMDB, CSDM
Job Summary
Manage data model, CI lifecycle, and governance of CMDB.
Key Responsibilities
- Build and maintain CI relationships and data model
- Implement CSDM framework
- Ensure CMDB health (completeness, correctness)
- Data normalization and reconciliation
- Integrate CMDB with Discovery and ITSM [HP - ITOM...equirement | Outlook]
Required Skills
- Strong CMDB & CSDM knowledge
- Experience with CI classes & relationships
- CMDB governance and data quality
- ServiceNow ITAM Developer
Skills: HAM / SAM
Job Summary
Manage asset lifecycle for hardware and software assets.
Key Responsibilities
- Implement SAM and HAM modules
- Track asset procurement, lifecycle, and compliance
- Integrate with Discovery and CMDB
- Provide license and audit reporting
Required Skills
- SAM/HAM module experience
- Asset lifecycle management
- Knowledge of licensing and compliance
- ServiceNow CSM Developer
Skills: Case Management
Job Summary
Develop customer service workflows and support solutions.
Key Responsibilities
- Configure Case Management workflows
- Build customer portals and request flows
- Integrate CRM and external customer systems
- Automate service resolution processes
Required Skills
- CSM module experience
- Portal and workflow configuration
- API/integration exposure
- ServiceNow HRSD Developer
Skills: Employee Service Delivery
Job Summary
Automate HR processes and employee workflows.
Key Responsibilities
- Configure HR case management
- Build onboarding/offboarding workflows
- Automate HR service delivery processes
- Maintain knowledge base and HR catalog
Required Skills
- HRSD module experience
- Workflow automation
- Data privacy & compliance awareness
- ServiceNow GRC Developer
Skills: Risk & Compliance
Job Summary
Implement governance, risk, and compliance workflows.
Key Responsibilities
- Configure risk frameworks and audit workflows
- Implement policy and compliance modules
- Automate risk assessments and controls
- Provide dashboards and reporting
Required Skills
- GRC/IRM knowledge
- Risk management frameworks
- Reporting and dashboards
- ServiceNow SecOps Developer
Skills: SIR / VR
Job Summary
Manage security incident and vulnerability response.
Key Responsibilities
- Implement Security Incident Response (SIR)
- Configure Vulnerability Response workflows
- Integrate security tools (SIEM, scanners)
- Automate remediation workflows [Re: DLL Pr...w profiles | Outlook]
Required Skills
- SecOps modules (SIR, VR)
- Security integrations
- Incident handling workflows
- ServiceNow AI Developer
Skills: Now Assist, AI Control Tower
Job Summary
Develop AI-driven automation using ServiceNow GenAI capabilities.
Key Responsibilities
- Configure Now Assist for ITSM workflows
- Integrate LLM and AI-based automation
- Implement AI governance (AI Control Tower)
- Optimize user interactions and productivity [RE: Amadeu...equirement | Outlook]
Required Skills
- Now Assist / GenAI exposure
- AI governance understanding
- Integration with workflows
- ServiceNow Analytics Developer
Skills: Performance Analytics
Key Responsibilities
- Build dashboards and KPIs
- Configure Performance Analytics
- Provide insights for platform optimization
- ServiceNow Process Optimization Specialist
Skills: Process Mining
Key Responsibilities
- Analyze workflows and operational bottlenecks
- Drive process improvements
- Use process mining tools for insights
- ServiceNow Business Analyst
Skills: Requirement Gathering
Aligned with FW: JD for ServiceNow BA
Key Responsibilities
- Gather and translate business requirements into solutions
- Work with stakeholders and developers
- Support UAT and delivery
- ServiceNow Solution Architect
Skills: Architecture
Key Responsibilities
- Define end-to-end platform architecture
- Drive solution design across modules
- Ensure scalability, governance, and best practices
- ServiceNow FSM Developer
Skills: Field Service Management (FSM)
Job Summary
ServiceNow FSM Developer responsible for implementing and optimizing field service operations, including workforce management, dispatching, and on-site service workflows.
Key Responsibilities
- Configure and implement ServiceNow FSM modules including Work Orders, Work Tasks, and Scheduling
- Design and optimize dispatching and workforce assignment using Dispatcher Workspace
- Build mobile-enabled workflows for field technicians
- Integrate FSM with ITSM, CMDB, and asset management modules
- Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
- Enable real-time tracking of field operations and service fulfillment
- Configure inventory, parts management, and logistics tracking
- Work with external integrations (ERP, asset systems, IoT devices)
- Support enhancements, troubleshooting, and platform optimization based on operational needs
Required Skills
- Strong experience in ServiceNow FSM module implementation
- Knowledge of Work Order Management and Scheduling/Dispatching
- Experience with mobile agent configuration for field technicians
- Integration experience using REST/SOAP APIs
- Understanding of asset/service lifecycle and field operations
Preferred Skills
- Exposure to IoT integrations and predictive maintenance use cases
- Knowledge of ITSM, CMDB, or ITOM integration with FSM
- ServiceNow certification (CSA / CAD / FSM preferred)
- ServiceNow Source-to-Pay (S2P) Developer
Skills: Source-to-Pay (Procurement / Sourcing / Procurement Ops)
Job Summary
ServiceNow S2P Developer responsible for designing and implementing procurement workflows across sourcing, purchasing, vendor management, and payment lifecycle within the ServiceNow platform.
Key Responsibilities
- Configure and implement Source-to-Pay workflows including sourcing, procurement, purchasing, and invoicing
- Develop Procurement Service Management (PSM) or custom procurement applications on ServiceNow
- Build catalog-driven procurement workflows (requisition → approval → PO → fulfillment)
- Automate vendor onboarding, contract lifecycle, and supplier management processes
- Configure approval workflows, expense tracking, and procurement compliance checks
- Integrate ServiceNow with ERP systems (SAP, Oracle, Ariba, Coupa, etc.) for end-to-end S2P flow
- Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
- Generate procurement reports, dashboards, and spend analytics
- Ensure process compliance, audit readiness, and governance
- Support continuous improvement of procurement processes and platform optimization
Required Skills
- Strong experience in ServiceNow platform development (scripting + workflows)
- Exposure to Procurement / Source-to-Pay lifecycle
- Experience in Service Catalog and workflow automation
- Hands-on integration experience using REST/SOAP APIs
- Understanding of vendor management, PO lifecycle, and procurement compliance
- Good knowledge of Flow Designer, UI customization, and data models
Preferred Skills
- Experience with ServiceNow Procurement Service Management (PSM)
- Integration experience with ERP platforms (SAP/Ariba/Coupa/Oracle)
- Knowledge of finance/procurement processes (invoice, billing, reconciliation)
- Exposure to reporting tools and analytics dashboards
- ServiceNow certifications (CSA / CAD preferred)
- ServiceNow Certified Master Architect (CMA)
Skills: Enterprise Architecture, Platform Strategy, Governance
Job Summary
ServiceNow Certified Master Architect (CMA) responsible for defining enterprise-wide ServiceNow architecture, driving platform strategy, and ensuring scalable, secure, and future-ready implementations across multiple business units.
Key Responsibilities
- Define and own end-to-end ServiceNow platform architecture across modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
- Drive enterprise-wide architecture standards, governance, and best practices
- Lead design reviews, solution validation, and architectural decision-making
- Align ServiceNow strategy with business transformation goals and digital initiatives
- Ensure scalability, performance, security, and compliance of platform implementations
- Mentor architects, developers, and technical teams across programs
- Define integration strategy with enterprise systems (ERP, CRM, cloud platforms)
- Drive platform roadmap, capability maturity, and innovation adoption (AI, automation)
- Engage with executive stakeholders and provide strategic advisory
Required Skills
- Certified ServiceNow Certified Master Architect (CMA)
- Deep expertise across multiple ServiceNow modules and platform capabilities
- Strong experience in enterprise architecture and large-scale implementations
- Expertise in integration architecture, data models, and platform governance
- Proven experience in leading multi-program or global ServiceNow engagements
- Strong stakeholder management and leadership skills
Preferred Skills
- Experience with GenAI / Now Assist / AIOps capabilities
- Exposure to cloud architecture (AWS/Azure)
- Strong experience in transformation programs and large accounts
- ServiceNow Certified Technical Architect (CTA)
Skills: Technical Architecture, Solution Design, Platform Governance
Job Summary
ServiceNow Certified Technical Architect (CTA) responsible for designing and delivering scalable, high-quality ServiceNow solutions, ensuring adherence to platform best practices and technical governance.
Key Responsibilities
- Design end-to-end technical solutions across ServiceNow modules
- Translate business requirements into scalable architecture and technical design
- Lead technical design workshops and architecture reviews
- Define data models, integrations, workflows, and customization strategies
- Ensure adherence to ServiceNow best practices and platform standards
- Drive performance tuning, optimization, and system scalability
- Mentor developers and guide implementation teams
- Collaborate with business analysts, architects, and delivery teams
- Support governance, code quality, and release management
Required Skills
- Certified ServiceNow Certified Technical Architect (CTA)
- Strong expertise in ServiceNow platform architecture and development
- Hands-on experience in scripting, integrations, and workflow design
- Experience across multiple modules (ITSM, ITOM, CMDB, etc.)
- Strong understanding of platform data model, security, and performance
- Experience in large-scale implementations and client-facing roles
Preferred Skills
- Exposure to enterprise integrations (SAP, Oracle, cloud systems)
- Experience with DevOps, CI/CD, and platform lifecycle management
- Knowledge of AI/automation capabilities within ServiceNow
