We are looking for an experienced ServiceNow Enterprise Architecture (EA) Expert will be responsible for implementing and configuring the ServiceNow EA module to enable enterprise-wide application rationalization, capability mapping, and technology optimization. The role requires hands-on expertise in ServiceNow EA, CMDB, and Workflow Data Fabric (WDF), with a strong focus on mapping business capabilities, applications, technology debt, risk, and value.
This role works closely with the Enterprise Architecture team, Product Owners, Business Analysts, and platform architects within a Scaled Agile Framework (SAFe) to deliver a data-driven EA foundation integrated with ITSM, ITOM, Discovery, and Now Assist.
Location: Bangalore / Pune / Hyderabad (Hybrid)
Experience: 10+ Years
Notice Period: Immediate to 30 days preferred
Key Responsibilities:
- Configure and customize the ServiceNow Enterprise Architecture (EA) module to support enterprise capability and application modeling.
- Design and implement capability-to-application, application-to-technology, and application-to-service mappings using one-to-many and many-to-many relationships.
- Integrate EA data with CMDB, ensuring alignment with CSDM and accurate configuration item relationships.
- Enable application rationalization by modeling:
- Business value
- Technical debt
- Risk (operational, security, compliance)
- Cost and complexity
- Configure application scorecards and dashboards to support consolidation, modernization, and investment decisions.
- Use Workflow Data Fabric (WDF) to automate data ingestion, enrichment, and synchronization across EA, CMDB, and external systems.
- Leverage Discovery and ITOM data to enrich technology and infrastructure views within EA.
- Collaborate with ITSM teams to ensure EA insights inform operational and service design decisions.
- Work with stakeholders to define and enforce EA data standards, taxonomies, and governance.
- Support Agile ceremonies including PI planning, backlog refinement, and sprint reviews.
- Produce clear documentation and communicate architectural insights to both technical and business stakeholders.
Required Skills & Experience:
- Strong hands-on experience with ServiceNow Enterprise Architecture (EA) module.
- Deep expertise in ServiceNow CMDB and CSDM alignment.
- Experience implementing Workflow Data Fabric (WDF) for data integration and automation.
- Proven experience in capability mapping, application rationalization, and technology portfolio management.
- Strong understanding of technology debt, risk assessment, and value modeling.
- Experience integrating EA with ITSM, ITOM, and Discovery.
- Excellent stakeholder communication and facilitation skills.
- Experience working in Scaled Agile (SAFe) environments.
Preferred Qualifications:
- ServiceNow EA and/or CMDB certifications
- Experience in large-scale enterprise transformations
- Exposure to Now Assist for insights, analytics, or decision support
Key Attributes:
- Analytical and detail-oriented, with a strong data-driven mindset
- Able to translate complex architecture data into executive-level insights
- Comfortable working across business, architecture, and engineering teams
- Hands-on, full-stack ServiceNow practitioner who can design, build, test, and validate solutions
