ServiceNow ECM / CSM Developer
tekskills inc.- Posted 14 days ago
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Job Description
Position: ServiceNow ECM / CSM Developer
Experience: 7–8 Years
Location: PAN India
Key Responsibilities
• Develop and configure new features for the Enterprise Case Management (ECM) system on ServiceNow.
• Design assigned user stories/components based on business requirements and existing ECM platform architecture/designs.
• Configure ServiceNow modules and develop custom code as required for assigned user stories.
• Perform technical quality reviews, code reviews, and unit testing of developed solutions.
• Troubleshoot and resolve defects related to ServiceNow configurations, customizations, modules, and integrations.
• Integrate external/internal applications with the ServiceNow ECM platform.
• Collaborate with business analysts, functional teams, architects, and other technical teams to deliver solutions.
ServiceNow Modules / Skills
Candidates with experience in the following areas are preferred:
Enterprise Case Management (ECM)
Case Management
CSM – Customer Service Management
ServiceNow Integrations
Service Portal
Service Catalog
Agent Chat
Advanced Work Assignment (AWA)
Interaction Management
Agent Workspace
Service Level Management (SLM)
Reporting & Analytics
ServiceNow Core Configuration & Customization
More Info
Key Skills
Service Portal
Reporting Analytics
Agent Chat
ServiceNow Integrations
Agent Workspace
ServiceNow Core Configuration Customization
CSM – Customer Service Management
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