ServiceNow Developor

ServiceNow Developer (Onsite - Bengaluru)

About Peopleshift

PeopleShift is a global technology outsourcing and talent solutions organisation, enabling companies to scale efficiently through high quality remote teams, managed services and digital delivery capabilities.

Founded in 2023, PeopleShift supports businesses by providing the right blend of technology expertise, talent capacity and operational excellence, helping clients grow without increasing internal overhead.

We are servicing customers across the globe, with capability centres at multiple locations in India. Peopleshift empowers organisations with the right technology, talent and operational support to accelerate growth without increasing internal

overhead.

Key Responsibilities:

1. Platform Development & Configuration: Design, develop, and configure core ServiceNow applications, including IT Service Management (ITSM), and potentially modules like IT Operations Management (ITOM), Customer Service Management (CSM), or Performance Analytics.
2. Scripting and Automation: Develop, customise, and maintain platform functionalities using JavaScript, GlideScript, AJAX, and other relevant web technologies (HTML, CSS).
3. Workflow Implementation: Create and manage complex workflows, Flow Designer flows, Business Rules, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs for process automation.
4. Service Catalog Management: Develop, manage, and configure Service Catalog Items, Record Producers, Order Guides, and their underlying request fulfillment workflows, including Service Level Agreements (SLAs).
5. Integration: Implement and maintain integrations between ServiceNow and external systems (e.g., Azure AD, MS Teams) using IntegrationHub, REST/SOAP APIs, Import Sets, and Transform Maps.
6. Reporting and UI: Design and develop engaging Service Portals (leveraging UX principles), Reports, and Dashboards for data analysis and end-user experience.
7. Administration & Support: Handle user administration, security (ACLs, roles), data imports/exports, and provide technical support/troubleshooting for incidents.
8. Quality Assurance: Lead and contribute to the adoption of Automated Test Framework (ATF) and Test Management processes within an Agile or DevSecOps workflow.
9. Documentation and Training: Create and maintain technical/functional documentation and provide guidance and training to end-users and team members.

Required Qualifications & Skills

• Experience: 3+ years of hands-on experience in ServiceNow development and administration.
• Technical Proficiency: Strong proficiency in JavaScript and GlideScript.
• Core ServiceNow: Expertise in developing on key components like Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub.
• Data Management: Proven experience with Import Sets and Transform Maps.
• ITSM Focus: Solid understanding and experience with ITIL processes, specifically Incident, Problem, Change, and Request Management.

Preferred Qualifications & Certifications

• ServiceNow Certifications:
• Certified System Administrator (CSA).
• Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) - IT Service Management.
• Module Experience: Experience with Performance Analytics, Virtual Agent, and CMDB configuration.
• Integration Knowledge: Experience with Azure AD Integration and other third-party system integrations.
• Methodology: Experience working in an Agile environment and knowledge of DevSecOps practices.