ServiceNow Developer / Senior ServiceNow Developer (SAL 1/ SAL2)

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value.

Job Title: ServiceNow Developer / Senior ServiceNow Developer (SAL1 / SAL2)

Location: Bangalore, Hyderabad, Noida & GurugramHybrid || Please note No Remote ask.

Experience:4+ Years of Relevant ServiceNow Experience

Notice Period: Immediate Joiners or Candidates Serving Notice Period Only

Job Description:

We are looking for skilled ServiceNow Developers (SAL1 & SAL2) with hands-on experience in ServiceNow development, Service Portal, scripting, integrations, and platform customization. The ideal candidate should have strong technical expertise across ServiceNow modules and the ability to design, develop, and implement scalable solutions.

Key Responsibilities:

• Develop and customize ServiceNow applications and modules.
• Design and implement solutions using ServiceNow Service Portal.
• Build and maintain client scripts, business rules, UI policies, UI actions, Script Includes, and ACLs.
• Develop workflows and automations using Flow Designer and Integration Hub.
• Create and support REST/SOAP integrations with external applications.
• Work on ITSM, CSM, HRSD, Security Operations, GRC/IRM, and other ServiceNow modules as required.
• Configure and maintain CMDB, CSDM, and related platform capabilities.
• Develop custom applications using App Engine.
• Participate in Agile ceremonies, story estimation, sprint planning, and code reviews.
• Collaborate with stakeholders to gather requirements and deliver technical solutions.

Required Skills:

• 4+ years of ServiceNow development experience.
• Strong hands-on experience with ServiceNow scripting:
• JavaScript
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• ACLs
• Glide APIs
• Hands-on experience with Service Portal development and customization.
• Experience with Flow Designer and Integration Hub.
• Experience developing REST and SOAP integrations.
• Strong understanding of ITSM processes and ServiceNow platform architecture.
• Experience with CMDB and CSDM concepts.
• Knowledge of SQL and data modeling.
• Experience working in Agile/Scrum environments.

Preferred Skills:

• Experience in GRC/IRM.
• Exposure to CSM, HRSD, Security Operations, or ITAM.
• ServiceNow certifications such as CSA, CAD, CIS, or GRC/IRM certifications.

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