Job Title
ServiceNow Developer / Senior Developer / Technical Lead / Product Owner
Experience
4 to 12 Years
Location:
Hyderabad (Hybrid)
Job Summary
We are hiring for multiple roles in our growing ServiceNow practice from Developers and Senior Developers to Technical Leads and Product Owners. The ideal candidates will have deep expertise across various ServiceNow modules and will play a critical role in designing, developing, implementing, and managing enterprise-grade ServiceNow solutions that align with business needs and IT strategy.
Open Roles & Responsibilities
- ServiceNow Developer (46 Years):
- Develop and customize ServiceNow applications and modules including ITSM, ITOM, HRSD, CSM, SecOps, etc.
- Create business rules, client scripts, workflows, and UI policies.
- Work on integrations using REST, SOAP, and MID Server.
- Troubleshoot issues and support platform upgrades.
- Senior ServiceNow Developer (68 Years):
- Design scalable technical solutions based on requirements from stakeholders.
- Guide junior developers and ensure code quality and adherence to best practices.
- Work closely with architects to define and implement platform strategies.
- Lead implementation efforts across modules and manage release cycles.
- ServiceNow Technical Lead (810 Years):
- Own end-to-end technical delivery of complex ServiceNow implementations.
- Define coding standards, development guidelines, and architecture decisions.
- Drive integration strategies and oversee CI/CD and DevOps adoption.
- Collaborate with cross-functional teams including business, infra, and operations.
- ServiceNow Product Owner (1012 Years):
- Act as the bridge between business stakeholders and the technical team.
- Define product vision and roadmap for ServiceNow platform evolution.
- Prioritize backlog items and drive value delivery in Agile environment.
- Ensure platform adoption, process improvements, and measurable business impact.
Key Modules & Technical Expertise
- Core: ITSM, CMDB, Discovery, Service Catalog
- Advanced: ITOM, HRSD, SecOps, CSM, Software/Hardware Asset Management
- Strong knowledge of JavaScript, Glide API, Flow Designer, IntegrationHub, UI Builder
- Experience in Service Portal and Custom App Development
- Hands-on with API Integrations (REST/SOAP), LDAP, SSO, MID Servers
- Understanding of ITIL processes, ServiceNow upgrades, and platform maintenance
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- One or more Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, SecOps, etc.
- Product Owner certifications (for PO roles) like CSPO or equivalent (optional but preferred)
Soft Skills
- Excellent communication and stakeholder management
- Strong analytical, leadership, and mentoring capabilities
- Agile/Scrum delivery experience
