Key Responsibilities
- Solution Design & Configuration:Configure and customize ServiceNow Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and/or Accounts Payable Operations (APO) modules to meet business requirements.
- Process Optimization:Collaborate with stakeholders to understand existing procurement processes, conduct gap analyses, and design future-state automated workflows using ServiceNow best practices.
- Portal & Workspace Development:Design, develop, and enhance user interfaces, specifically within the Source-to-Pay Workspace and the Supplier Portal, ensuring intuitive and efficient user experiences for internal employees and external vendors.
- Integration:Design and implement robust integrations between ServiceNow S2P modules and third-party Enterprise Resource Planning (ERP) systems using REST/SOAP APIs and/or Integration Hub.
- Development & Scripting:Develop custom workflows, business rules, client scripts, script includes, and other configurations using JavaScript and the ServiceNow Glide API.
- Stakeholder Collaboration:Support workshops to gather and document functional requirements and user stories, and serve as a primary contact for technical discussions with clients and internal teams.
- Required Skills & Experience
Overall Experience:
- 4-8 years of experience in IT, with a minimum of 2 years of hands-on experience specifically within the ServiceNow Source-to-Pay (S2P)or Procurement modules.
ServiceNow Platform Knowledge:
- Strong understanding of core ServiceNow platform capabilities, including the Now Platform UI, Flow Designer, Service Portal, UI Builder, ACLs, and update sets.
- ServiceNow Certified System Administrator (CSA) certification is highly desirable.
