Servicenow Developer

Job Title: Sr Servicenow Developer

Experience: 7+ Years

Location: Chennai/bangalore/Pune/Mumbai/Hyderabad/Kolkata

JD

The role extends beyond IT/ITSM and includes ownership of architecture, design, and implementation across:

IT Operations Management (ITOM)

HR Service Delivery (HRSD)

Workplace Service Delivery (WSD Facilities Management)

Health & Safety

Security Operations (SecOps)

Governance, Risk & Compliance / Integrated Risk Management (GRC/IRM)

Strategic Portfolio Management (SPM)

Enterprise Integrations

Virtual Agent

Employee Service Centre

1. Platform Architecture & Design

Define and maintain the overall ServiceNow technical architecture.

Produce High-Level Design (HLD) and Low-Level Design (LLD) documentation.

Ensure alignment with enterprise architecture, security, and compliance standards.

Establish development standards, naming conventions, governance controls, and platform guardrails.

Conduct design reviews and provide architectural sign-off.

2. Hands-on Technical Implementation

Act as a senior developer and platform expert responsible for:

Advanced ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Policies, ACLs).

Server-side and client-side scripting using JavaScript.

Custom application development.

Flow Designer and Integration Hub implementation.

Advanced workflow automation and orchestration.

Service Portal and Employee Center configuration and customization.

Automated Test Framework (ATF) development and test automation.

Data modelling and CMDB design optimization.

Performance tuning and instance health monitoring.

This role is expected to be technically hands-on and capable of independently delivering complex implementations.

3. Module-Specific Solution Ownership

Lead design and implementation across:

ITSM (Incident, Problem, Change, Request, Knowledge)

ITOM (Discovery, Service Mapping, Event Management)

HRSD (Case Management, Lifecycle Events)

WSD / Facilities Management

Health & Safety processes

SecOps (Vulnerability Response, Incident Response)

GRC / IRM (Risk, Policy & Compliance, Audit)

SPM (Demand, Project & Portfolio Management)

4. Integrations & Technical Solutioning

Design and implement inbound and outbound integrations using: REST / SOAP APIs

MID Servers

Integration Hub spokes

External enterprise systems (e.g., HR systems, monitoring tools, ERP, IAM)

Lead data migration and transformation activities.

Ensure secure integration patterns and authentication mechanisms (OAuth, SSO, certificates).

Troubleshoot and optimize integration performance.

5. Business Analysis & Technical Leadership

Collaborate with stakeholders to understand complex business requirements.

Translate business needs into scalable technical solutions.

Write technical specifications and contribute to user stories and acceptance criteria.

Provide effort estimation and technical impact assessments.

Mentor developers and promote best practices.

Participate in sprint planning, backlog grooming, and agile ceremonies.

6. Governance, Quality & Continuous Improvement

Implement platform governance and DevOps best practices.

Establish code review standards and CI/CD pipelines.

Implement ATF testing strategy.

Ensure compliance with security and audit requirements.

Maintain documentation of architecture, integrations, and customizations.

Identify optimization opportunities and reduce technical debt.

IV. IMPLEMENTATION ARRANGEMENTS

The ServiceNow Technical Platform Architect will:

Report to the Information Systems Manager.

Work closely with Product Owners, Business Analysts, Security, Infrastructure, and Enterprise Architecture teams.

Provide technical leadership across internal and external development resources.

Act as the final escalation point for complex ServiceNow technical issues.

V. DELIVERABLES

The Consultant shall provide:

Enterprise ServiceNow Architecture Blueprint.

High-Level and Low-Level Design Documents.

Configured and implemented ServiceNow solutions across all scoped modules.

Integration design documentation and implementation artefacts.

Automated Test Framework coverage documentation.

Governance framework and development standards.

Regular progress and technical status reports.

Knowledge transfer documentation and mentoring support.