ServiceNow Developer – Lead | ITOM & ITAM
High-Priority Requirement
We are urgently hiring an experienced
ServiceNow Developer – Lead with strong hands-on expertise in both
IT Operations Management (ITOM) and
IT Asset Management (ITAM).
Candidates must possess relevant implementation and development experience in
both ITOM and ITAM. Profiles without experience in either of these mandatory modules will not be considered.
Position Details
Job Title: ServiceNow Developer – Lead
Experience: 8+ years
Work Location: Remote option available / Chennai
Work Mode: Remote option available
Employment Type: Full-time
Support Requirement: Willingness to support 24×7 operations, including night shifts when required
Maximum Budget: ₹35 LPA
Notice Period: Immediate joiners to a maximum of 1 week only
Priority: High-priority and urgent requirement
Mandatory Eligibility Criteria
Candidates Must Meet All The Following Requirements
- 8+ years of overall ServiceNow development and implementation experience.
- Strong hands-on experience in ServiceNow ITOM.
- Strong hands-on experience in ServiceNow ITAM.
- Candidates must have worked on both ITOM and ITAM modules.
- Immediate availability or a maximum notice period of 1 week.
- Willingness to support 24×7 operations and night shifts when required.
Important: Profiles without both ITOM and ITAM experience will not be considered.
Role Summary
The ServiceNow Developer – Lead will be responsible for designing, developing, configuring, integrating, and optimizing enterprise ServiceNow solutions.
The candidate will lead technical activities across ITOM, ITAM, ITSM, CMDB, Discovery, Service Mapping, Asset Management, integrations, automation, and platform development.
The role requires strong technical ownership, troubleshooting capabilities, stakeholder communication, and adherence to ServiceNow development best practices.
Key Responsibilities
- Design, develop, configure, and implement ServiceNow solutions based on business requirements.
- Lead ServiceNow development and implementation activities across ITOM and ITAM.
- Configure and enhance ITOM capabilities, including:
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- AIOps
- MID Server configuration
- Configure and enhance ITAM capabilities, including:
- Hardware Asset Management
- Software Asset Management
- Asset lifecycle management
- Inventory management
- Contract and licence management
- Asset reconciliation and compliance
- Configure and maintain CMDB data models, relationships, identification rules, and reconciliation processes.
- Develop ServiceNow applications, workflows, Flow Designer flows, UI policies, business rules, client scripts, and scheduled jobs.
- Integrate ServiceNow with third-party applications using REST APIs, SOAP APIs, Integration Hub, and MID Servers.
- Develop custom applications and modules using JavaScript, Glide APIs, and ServiceNow development standards.
- Implement and enhance Incident, Problem, Change, Request, Asset, and Configuration Management workflows.
- Troubleshoot complex ServiceNow platform, integration, Discovery, CMDB, ITOM, and ITAM issues.
- Review technical designs, code quality, platform configurations, and deployment activities.
- Collaborate with business stakeholders, architects, infrastructure teams, and support teams.
- Ensure platform performance, security, scalability, maintainability, and compliance.
- Provide technical guidance and mentoring to ServiceNow development team members.
- Stay updated with ServiceNow releases, new features, platform capabilities, and recommended practices.
Mandatory Technical Skills
- ServiceNow ITOM
- ServiceNow ITAM
- ServiceNow CMDB
- ServiceNow Discovery
- Service Mapping
- Event Management
- Hardware Asset Management
- Software Asset Management
- JavaScript
- Glide API
- Business Rules
- Client Scripts
- UI Policies
- Flow Designer
- Integration Hub
- REST and SOAP integrations
- MID Server configuration
- ServiceNow workflows and automation
- Service Catalog and Request Management
- Incident, Problem, Change, and Configuration Management
Required Qualifications
- 8+ years of hands-on ServiceNow development and implementation experience.
- Demonstrable project experience in both ITOM and ITAM.
- Strong understanding of ServiceNow architecture and platform administration.
- Experience with CMDB health, Discovery schedules, service mapping, reconciliation, and data governance.
- Strong understanding of IT asset lifecycle processes.
- Experience with ServiceNow integrations and enterprise systems.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to independently analyse requirements and propose scalable technical solutions.
- Strong communication and stakeholder-management capabilities.
- Ability to work effectively in remote and distributed-team environments.
Preferred Qualifications
- ServiceNow Certified System Administrator certification.
- ServiceNow Certified Application Developer certification.
- ServiceNow ITOM or ITAM implementation certification.
- ITIL v3 or ITIL v4 certification.
- Experience with Employee Center, Service Portal, HRSD, IRM, or SecOps.
- Exposure to ServiceNow AI, automation, Predictive Intelligence, or Virtual Agent capabilities.
Interview Process
- Technical Interview – Virtual
- Techno-Managerial Interview – Virtual
- HR Discussion – Virtual
Important Screening Instructions
Please apply only when you meet all the following conditions:
- You possess hands-on ServiceNow ITOM experience.
- You possess hands-on ServiceNow ITAM experience.
- You have at least 8 years of relevant ServiceNow experience.
- You can join immediately or within a maximum of 1 week.
- You are comfortable supporting 24×7 operations when required.
Applications missing either ITOM or ITAM experience will not be processed.
Application Details
Interested and eligible candidates may submit their updated resume through:
https://letzbizz-jobs.zite.so
Candidates May Also Email Their Updated Resume To
[Confidential Information]
Please clearly mention your ITOM experience, ITAM experience, current location, current CTC, expected CTC, notice period, and earliest joining date.
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